Total complaints
1
Filed since Also
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I then was disconnected.,,ONLINE Information Services's complaint history from CFPB public records. 1 consumers have filed complaints since Also. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Also
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I then was disconnected.,,ONLINE Information Services's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| please know I contacted Online Information Services again the following week on XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| Inc.,TX,77433,Servicemember,Consent provided,Web,2020-07-21,Closed with non-monetary relief,Yes,N/A,3755943 | 1 |
| Issue | Complaints |
|---|---|
| trying to get a resolution. I also contacted XXXX XXXX on XX/XX/XXXX and spoke with XXXX ( Employee # XXXX ) for 35 minutes before being put on hold and hung up on. XXXX created a collection agency dispute notification ( # XXXX ) and forwarded my case to the back room personnel. She explained to me | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I then was disconnected.,,ONLINE Information Services has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Also, and the most recent logged activity is Also, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I then was disconnected.,,ONLINE Information Services reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "please know I contacted Online Information Services again the following week on XX/XX/XXXX", and the single most common underlying issue is "trying to get a resolution. I also contacted XXXX XXXX on XX/XX/XXXX and spoke with XXXX ( Employee # XXXX ) for 35 minutes before being put on hold and hung up on. XXXX created a collection agency dispute notification ( # XXXX ) and forwarded my case to the back room personnel. She explained to me".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I then was disconnected.,,ONLINE Information Services: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I then was disconnected.,,ONLINE Information Services has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I then was disconnected.,,ONLINE Information Services has a 0% timely response rate to CFPB complaints.
The most common issue reported against I then was disconnected.,,ONLINE Information Services is "trying to get a resolution. I also contacted XXXX XXXX on XX/XX/XXXX and spoke with XXXX ( Employee # XXXX ) for 35 minutes before being put on hold and hung up on. XXXX created a collection agency dispute notification ( # XXXX ) and forwarded my case to the back room personnel. She explained to me" in the "please know I contacted Online Information Services again the following week on XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.