Total complaints
1
Filed since In X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I submitted the requested information via fax to XXXX.'s complaint history from CFPB public records. 1 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I submitted the requested information via fax to XXXX.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I discovered that Citibank 's resolution '' was to change the reporting of the account status from over 120 days past due '' to a charge off ''. This action was taken despite no one ever being able to explain to me how my account went from a zero balance at the time of closure in XXXX XXXX to having a {$8.00} past due balance in XXXX of XXXX. Upon discovery | 1 |
| Issue | Complaints |
|---|---|
| who again referred me to Citibank. Citibank advised that in order to correct the reporting I would need to submit | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I submitted the requested information via fax to XXXX. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX of, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I submitted the requested information via fax to XXXX. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I discovered that Citibank 's resolution '' was to change the reporting of the account status from over 120 days past due '' to a charge off ''. This action was taken despite no one ever being able to explain to me how my account went from a zero balance at the time of closure in XXXX XXXX to having a {$8.00} past due balance in XXXX of XXXX. Upon discovery", and the single most common underlying issue is "who again referred me to Citibank. Citibank advised that in order to correct the reporting I would need to submit".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I submitted the requested information via fax to XXXX.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I submitted the requested information via fax to XXXX. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I submitted the requested information via fax to XXXX. has a 0% timely response rate to CFPB complaints.
The most common issue reported against I submitted the requested information via fax to XXXX. is "who again referred me to Citibank. Citibank advised that in order to correct the reporting I would need to submit" in the "I discovered that Citibank 's resolution '' was to change the reporting of the account status from over 120 days past due '' to a charge off ''. This action was taken despite no one ever being able to explain to me how my account went from a zero balance at the time of closure in XXXX XXXX to having a {$8.00} past due balance in XXXX of XXXX. Upon discovery" product category.
Read our methodology — how this data is sourced, computed, and verified.