Total complaints
1
Filed since My M
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020's complaint history from CFPB public records. 1 consumers have filed complaints since My M. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since My M
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which because of the short time since I made the shortfall payment | 1 |
| State | Complaints |
|---|---|
| I submitted a formal letter of Error Resolution Notice under 12 C.F.R. 1024.35 through the companies website ( Ticket # XXXX ) and again received an automated reply that it was forwarded to the processing team. My XXXX statement is still reflecting the higher amount and I am being auto-debited for this. | 1 |
| Issue | Complaints |
|---|---|
| but submitted a written request to review ( Ticket # XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My M, and the most recent logged activity is My Monthly, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which because of the short time since I made the shortfall payment", and the single most common underlying issue is "but submitted a written request to review ( Ticket # XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020 has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020 has a 0% timely response rate to CFPB complaints.
The most common issue reported against I still have not had any assistance to correct the billing error. On XXXX XX/XX/2020 is "but submitted a written request to review ( Ticket # XXXX" in the "which because of the short time since I made the shortfall payment" product category.
Read our methodology — how this data is sourced, computed, and verified.