I still have not been able to recover my password. Their password reset system does not recognize my social security number -- -what an embarrassment of a company.

What the CFPB Record Shows About I still have not been able to recover my password. Their password reset system does not recognize my social security number -- -what an embarrassment of a company.

I still have not been able to recover my password. Their password reset system does not recognize my social security number -- -what an embarrassment of a company. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In r, and the most recent logged activity is In recent , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I still have not been able to recover my password. Their password reset system does not recognize my social security number -- -what an embarrassment of a company. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX was sold to XXXX XXXX XXXX. This was NOT made clear to anybody and my password yet again did not work. I attempted to recover", and the single most common underlying issue is "I needed to save money for my wedding and a few financial emergencies that came unexpectedly. I called XXXX to attempt to get on an Income Driven Repayment plan and received no help. I kept being told I would receive an email to sign up -- that never happened. I expressed to them calmly".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I still have not been able to recover my password. Their password reset system does not recognize my social security number -- -what an embarrassment of a company.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.