I still had no word. I called again that day and spoke to Conner in Denver. He told me hed talk to the investigator and put me on hold. Then he came back and said they wont be able to honor any of the letter requests unless it comes from law enforcement. They didnt tell me this at any point in my 4 previous requests for the report

What the CFPB Record Shows About I still had no word. I called again that day and spoke to Conner in Denver. He told me hed talk to the investigator and put me on hold. Then he came back and said they wont be able to honor any of the letter requests unless it comes from law enforcement. They didnt tell me this at any point in my 4 previous requests for the report

I still had no word. I called again that day and spoke to Conner in Denver. He told me hed talk to the investigator and put me on hold. Then he came back and said they wont be able to honor any of the letter requests unless it comes from law enforcement. They didnt tell me this at any point in my 4 previous requests for the report has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A fe, and the most recent logged activity is A few week, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I still had no word. I called again that day and spoke to Conner in Denver. He told me hed talk to the investigator and put me on hold. Then he came back and said they wont be able to honor any of the letter requests unless it comes from law enforcement. They didnt tell me this at any point in my 4 previous requests for the report reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I called Charles Schwab and requested report of fraud with account numbers where the money was transferred and a reason why we werent being refunded our lost funds. They said itd post in 5 business days", and the single most common underlying issue is "but it was not showing up in my message center so theyre said they were resending it right away to the message center. It still didnt appear. A week later it still wasnt there".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I still had no word. I called again that day and spoke to Conner in Denver. He told me hed talk to the investigator and put me on hold. Then he came back and said they wont be able to honor any of the letter requests unless it comes from law enforcement. They didnt tell me this at any point in my 4 previous requests for the report: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.