Total complaints
1
Filed since Roun
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked's complaint history from CFPB public records. 1 consumers have filed complaints since Roun. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Roun
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they could come up with no answer. I then asked why there is no explanation online either about why my mortgage premium went up and they can't explain that either. I then ask why I have not received a statement | 1 |
| State | Complaints |
|---|---|
| I should file a complaint against them | 1 |
| Issue | Complaints |
|---|---|
| and it's a little late for me to be receiving a statement saying my mortgage premium is increasing. I then also brought up the fact that I have an actual statement from Roundpoint saying my mortgage payment on XX/XX/XXXX is only {$1300.00}. Why are they changing the payment online? Again | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Roun, and the most recent logged activity is Roundpoint, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they could come up with no answer. I then asked why there is no explanation online either about why my mortgage premium went up and they can't explain that either. I then ask why I have not received a statement", and the single most common underlying issue is "and it's a little late for me to be receiving a statement saying my mortgage premium is increasing. I then also brought up the fact that I have an actual statement from Roundpoint saying my mortgage payment on XX/XX/XXXX is only {$1300.00}. Why are they changing the payment online? Again".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked has a 0% timely response rate to CFPB complaints.
The most common issue reported against I state that a mortgage statement or bill is not a simple matter and that this is not something they can simply err on as it has big implications. The representative had the audacity to say that if I liked is "and it's a little late for me to be receiving a statement saying my mortgage premium is increasing. I then also brought up the fact that I have an actual statement from Roundpoint saying my mortgage payment on XX/XX/XXXX is only {$1300.00}. Why are they changing the payment online? Again" in the "they could come up with no answer. I then asked why there is no explanation online either about why my mortgage premium went up and they can't explain that either. I then ask why I have not received a statement" product category.
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