I somehow had an auto renewal agreement with XXXX and XXXX was using that as an excuse to honor XXXX 's billing no matter if my account was active or closed. I then reached the obvious conclusion that XXXX would honor any claim with anyone who had my old credit card number ( including thieves ). This still remains a disturbing concern. I recently checked my account with XXXX and now

What the CFPB Record Shows About I somehow had an auto renewal agreement with XXXX and XXXX was using that as an excuse to honor XXXX 's billing no matter if my account was active or closed. I then reached the obvious conclusion that XXXX would honor any claim with anyone who had my old credit card number ( including thieves ). This still remains a disturbing concern. I recently checked my account with XXXX and now

I somehow had an auto renewal agreement with XXXX and XXXX was using that as an excuse to honor XXXX 's billing no matter if my account was active or closed. I then reached the obvious conclusion that XXXX would honor any claim with anyone who had my old credit card number ( including thieves ). This still remains a disturbing concern. I recently checked my account with XXXX and now has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I had a cr, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I somehow had an auto renewal agreement with XXXX and XXXX was using that as an excuse to honor XXXX 's billing no matter if my account was active or closed. I then reached the obvious conclusion that XXXX would honor any claim with anyone who had my old credit card number ( including thieves ). This still remains a disturbing concern. I recently checked my account with XXXX and now reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the card had a valid thru '' date of XX/XX/XXXX. XXXX sent me a replacement card to continue with the account that was valid thru XX/XX/XXXX ''. I elected not to continue with XXXX and in either late XX/XX/XXXX or early XX/XX/XXXX", and the single most common underlying issue is "that I wished to end my account with them at the end of XX/XX/XXXX ( so I never took the steps to activate the replacement card ). XXXX ignored my request to end that association and honored a bill from XXXX '' that evidently came to XXXX on XX/XX/XXXX. I spoke to XXXX representatives from XXXX and they refused to listen to any logic or reasoning. I asked why would XXXX honor a billing on an expired account and they refused to answer ; instead they demanded payment. I then contacted the XXXX XXXX XXXX and explained the situation ; showing bank XXXX my documentation".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I somehow had an auto renewal agreement with XXXX and XXXX was using that as an excuse to honor XXXX 's billing no matter if my account was active or closed. I then reached the obvious conclusion that XXXX would honor any claim with anyone who had my old credit card number ( including thieves ). This still remains a disturbing concern. I recently checked my account with XXXX and now: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.