I saw that interest had begun to accumulate on my account. When did interest payments resume because I have not received any notifications about interest accruing? There no new statements or communications from you stating that this was the case and the last communication I have regarding interest was from XX/XX/XXXX stating that my loans were in forbearance and were not accruing interest. My IDR application email that is still processing also does not say that interest is accruing and that my loans are in forbearance. Please let me know what is happening asap or I will file a complaint with the Dep. of Education. You have been absolutely horrible at communicating with me for the past year and have already filed multiple complaints against you for failing to communicate in a timely manner about my inquiries. Your subsidiary Firstmark services my private student loans and has no communication issues

What the CFPB Record Shows About I saw that interest had begun to accumulate on my account. When did interest payments resume because I have not received any notifications about interest accruing? There no new statements or communications from you stating that this was the case and the last communication I have regarding interest was from XX/XX/XXXX stating that my loans were in forbearance and were not accruing interest. My IDR application email that is still processing also does not say that interest is accruing and that my loans are in forbearance. Please let me know what is happening asap or I will file a complaint with the Dep. of Education. You have been absolutely horrible at communicating with me for the past year and have already filed multiple complaints against you for failing to communicate in a timely manner about my inquiries. Your subsidiary Firstmark services my private student loans and has no communication issues

I saw that interest had begun to accumulate on my account. When did interest payments resume because I have not received any notifications about interest accruing? There no new statements or communications from you stating that this was the case and the last communication I have regarding interest was from XX/XX/XXXX stating that my loans were in forbearance and were not accruing interest. My IDR application email that is still processing also does not say that interest is accruing and that my loans are in forbearance. Please let me know what is happening asap or I will file a complaint with the Dep. of Education. You have been absolutely horrible at communicating with me for the past year and have already filed multiple complaints against you for failing to communicate in a timely manner about my inquiries. Your subsidiary Firstmark services my private student loans and has no communication issues has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to We a, and the most recent logged activity is We ask tha, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I saw that interest had begun to accumulate on my account. When did interest payments resume because I have not received any notifications about interest accruing? There no new statements or communications from you stating that this was the case and the last communication I have regarding interest was from XX/XX/XXXX stating that my loans were in forbearance and were not accruing interest. My IDR application email that is still processing also does not say that interest is accruing and that my loans are in forbearance. Please let me know what is happening asap or I will file a complaint with the Dep. of Education. You have been absolutely horrible at communicating with me for the past year and have already filed multiple complaints against you for failing to communicate in a timely manner about my inquiries. Your subsidiary Firstmark services my private student loans and has no communication issues reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "please keep an eye out for any emails from us", and the single most common underlying issue is "I have filed multiple complaints with the XXXX. of XXXX in regards to their communication. Phone lines would often have hours long wait times and with my job as a teacher XXXX XXXX this did not leave time for me to communicate with them over the phone. When I would reach out via email".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I saw that interest had begun to accumulate on my account. When did interest payments resume because I have not received any notifications about interest accruing? There no new statements or communications from you stating that this was the case and the last communication I have regarding interest was from XX/XX/XXXX stating that my loans were in forbearance and were not accruing interest. My IDR application email that is still processing also does not say that interest is accruing and that my loans are in forbearance. Please let me know what is happening asap or I will file a complaint with the Dep. of Education. You have been absolutely horrible at communicating with me for the past year and have already filed multiple complaints against you for failing to communicate in a timely manner about my inquiries. Your subsidiary Firstmark services my private student loans and has no communication issues: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.