Total complaints
1
Filed since XXXX
2026 data Public-data reference. official source
I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since XXXX. The company has a 0% timely response rate and has provided relief in 0% of cases.
1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
XXXX
Since
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
Timely response rate 0.0%
Federal benchmark
CFPB benchmark: response within 15 calendar days of filing.
Relief rate 0.0%
Industry median
Share closed with monetary or non-monetary relief.
I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX complaint mix by product
- XXXX FHA 1 100.0% – 0% relief
How I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| XXXX FHA HAMP Modification -The XXXX HAMP modification was approved by XXXX XXXX | 1 |
Top States
| State | Complaints |
|---|---|
| stopped returning emails and phone calls. I continued to receive her automated email reminders to pay the next trial payment. When calling XXXX | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| all requested documentation was completed and submitted on XX/XX/XXXX ( attached ). I was informed by XXXX on XX/XX/XXXX that I had been approved for a FHA HAMP loan modification | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX
I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XXXX, and the most recent logged activity is XXXX XXXX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX FHA HAMP Modification -The XXXX HAMP modification was approved by XXXX XXXX", and the single most common underlying issue is "all requested documentation was completed and submitted on XX/XX/XXXX ( attached ). I was informed by XXXX on XX/XX/XXXX that I had been approved for a FHA HAMP loan modification".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX have?
I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
Does I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX respond to complaints on time?
I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX has a 0% timely response rate to CFPB complaints.
What is the most common complaint about I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX?
The most common issue reported against I relied on the information and instructions I was given by XXXX XXXX. I was told beginning XX/XX/XXXX my payment would be XXXX permanently. XXXX in XXXX is "all requested documentation was completed and submitted on XX/XX/XXXX ( attached ). I was informed by XXXX on XX/XX/XXXX that I had been approved for a FHA HAMP loan modification" in the "XXXX FHA HAMP Modification -The XXXX HAMP modification was approved by XXXX XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.
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