Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I received a letter stating that the suspense funds were applied to principal. Why? Today's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I received a letter stating that the suspense funds were applied to principal. Why? Today's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received a letter saying I was delinquent and owed {$3600.00}. This amount had been paid in XXXX attached dates and confirmation numbers. No valid reason has been offered as to why that payment was returned. On XX/XX/XXXX | 1 |
| State | Complaints |
|---|---|
| I received a letter requesting XXXX payment plus outstanding fees. The malicious intent to do harm continues. Payment attempts were returned and refused with no explanation that is according to the terms of the loan. Then you add a late charge for XXXX payment?,,CITIZENS FINANCIAL GROUP | 1 |
| Issue | Complaints |
|---|---|
| as requested on statement dated XXXX XXXX attached. This payment includes {$920.00} in late fees and {$20.00} returned check fee. On XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I received a letter stating that the suspense funds were applied to principal. Why? Today has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I received a letter stating that the suspense funds were applied to principal. Why? Today reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received a letter saying I was delinquent and owed {$3600.00}. This amount had been paid in XXXX attached dates and confirmation numbers. No valid reason has been offered as to why that payment was returned. On XX/XX/XXXX", and the single most common underlying issue is "as requested on statement dated XXXX XXXX attached. This payment includes {$920.00} in late fees and {$20.00} returned check fee. On XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I received a letter stating that the suspense funds were applied to principal. Why? Today: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I received a letter stating that the suspense funds were applied to principal. Why? Today has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I received a letter stating that the suspense funds were applied to principal. Why? Today has a 0% timely response rate to CFPB complaints.
The most common issue reported against I received a letter stating that the suspense funds were applied to principal. Why? Today is "as requested on statement dated XXXX XXXX attached. This payment includes {$920.00} in late fees and {$20.00} returned check fee. On XX/XX/XXXX" in the "I received a letter saying I was delinquent and owed {$3600.00}. This amount had been paid in XXXX attached dates and confirmation numbers. No valid reason has been offered as to why that payment was returned. On XX/XX/XXXX" product category.
Read our methodology — how this data is sourced, computed, and verified.