I received a letter from Chase after they internally investigated this issue and the letter said : XX/XX/XXXX Thank you for asking about property tax for the leased vehicle above. Texas does not issue refunds if a vehicle lease is moved or terminated within the tax year. '' This meant that they did not thoroughly look at the documentation that they requested from me ( CA vehicle registration and CA insurance ). I followed up based on this letter and they asked me to resend them everything I had already sent

What the CFPB Record Shows About I received a letter from Chase after they internally investigated this issue and the letter said : XX/XX/XXXX Thank you for asking about property tax for the leased vehicle above. Texas does not issue refunds if a vehicle lease is moved or terminated within the tax year. '' This meant that they did not thoroughly look at the documentation that they requested from me ( CA vehicle registration and CA insurance ). I followed up based on this letter and they asked me to resend them everything I had already sent

I received a letter from Chase after they internally investigated this issue and the letter said : XX/XX/XXXX Thank you for asking about property tax for the leased vehicle above. Texas does not issue refunds if a vehicle lease is moved or terminated within the tax year. '' This meant that they did not thoroughly look at the documentation that they requested from me ( CA vehicle registration and CA insurance ). I followed up based on this letter and they asked me to resend them everything I had already sent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Afte, and the most recent logged activity is After seve, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I received a letter from Chase after they internally investigated this issue and the letter said : XX/XX/XXXX Thank you for asking about property tax for the leased vehicle above. Texas does not issue refunds if a vehicle lease is moved or terminated within the tax year. '' This meant that they did not thoroughly look at the documentation that they requested from me ( CA vehicle registration and CA insurance ). I followed up based on this letter and they asked me to resend them everything I had already sent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was told to send them a copy of my registration. I emailed", and the single most common underlying issue is "and mailed them copies of my registrations dating from XX/XX/XXXX-XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I received a letter from Chase after they internally investigated this issue and the letter said : XX/XX/XXXX Thank you for asking about property tax for the leased vehicle above. Texas does not issue refunds if a vehicle lease is moved or terminated within the tax year. '' This meant that they did not thoroughly look at the documentation that they requested from me ( CA vehicle registration and CA insurance ). I followed up based on this letter and they asked me to resend them everything I had already sent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.