I received a call from USAA informing me that I am 3 payments behind. XX/XX/XXXX is thirty-six ( 36 ) days past due. At thirty ( 30 ) days past due

What the CFPB Record Shows About I received a call from USAA informing me that I am 3 payments behind. XX/XX/XXXX is thirty-six ( 36 ) days past due. At thirty ( 30 ) days past due

I received a call from USAA informing me that I am 3 payments behind. XX/XX/XXXX is thirty-six ( 36 ) days past due. At thirty ( 30 ) days past due has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I received a call from USAA informing me that I am 3 payments behind. XX/XX/XXXX is thirty-six ( 36 ) days past due. At thirty ( 30 ) days past due reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was on the phone with USAA. Reasons ranging from my anxiety to confirm a payment would not be missed", and the single most common underlying issue is "discussing the auto-pay '' subject. The USAA representative assured me that I had nothing to worry about ''. I was told that my auto-pay was set-up and I have provided all the information and paperwork necessary. I was told that when the loan was started".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I received a call from USAA informing me that I am 3 payments behind. XX/XX/XXXX is thirty-six ( 36 ) days past due. At thirty ( 30 ) days past due: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.