Total complaints
1
Filed since I fo
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking's complaint history from CFPB public records. 1 consumers have filed complaints since I fo. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I fo
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| how did they get my information? ; 2. They did not take responsibility to investigate further whether this is a fraud situation ; 3. I requested a way to stop using my personal information in the future | 1 |
| State | Complaints |
|---|---|
| this is more like Comenity Capital Bank just pulls my credit information in the last 12 months for marking purposes or for preapproval applications instead of identifying theft. It doesn't align with what their Account Protection Rep claimed that they will not pull my credit info without an application. They are trying to get more business and using my information in an improper way but refused to take responsibility to correct it. | 1 |
| Issue | Complaints |
|---|---|
| they refused to take responsibility - The Account Protection Rep was saying that they won't pull credit info without an application. I did not submit an application | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I fo, and the most recent logged activity is I found th, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "how did they get my information? ; 2. They did not take responsibility to investigate further whether this is a fraud situation ; 3. I requested a way to stop using my personal information in the future", and the single most common underlying issue is "they refused to take responsibility - The Account Protection Rep was saying that they won't pull credit info without an application. I did not submit an application".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking has a 0% timely response rate to CFPB complaints.
The most common issue reported against I only see new inquires from Comenity Capital Bank and no new accounts are opened. So logically speaking is "they refused to take responsibility - The Account Protection Rep was saying that they won't pull credit info without an application. I did not submit an application" in the "how did they get my information? ; 2. They did not take responsibility to investigate further whether this is a fraud situation ; 3. I requested a way to stop using my personal information in the future" product category.
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