Total complaints
3
Filed since On X
3 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
3 consumer complaints filed with the CFPB
This profile shows I never received any follow-up as promised. When I called back a few weeks later's complaint history from CFPB public records. 3 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
3
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I never received any follow-up as promised. When I called back a few weeks later's 3 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| after receiving a credit alert | 3 |
| State | Complaints |
|---|---|
| I was informed that the account had already been reviewed and closed | 3 |
| Issue | Complaints |
|---|---|
| who confirmed that the refund had been issued to the original payment method ( my XXXX virtual card ). That same day | 2 |
| who confirmed that the refund had been issued to the original payment method ( my Sezzle virtual card ). That same day | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I never received any follow-up as promised. When I called back a few weeks later has accumulated 3 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I never received any follow-up as promised. When I called back a few weeks later reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "after receiving a credit alert", and the single most common underlying issue is "who confirmed that the refund had been issued to the original payment method ( my XXXX virtual card ). That same day".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I never received any follow-up as promised. When I called back a few weeks later: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I never received any follow-up as promised. When I called back a few weeks later has received 3 consumer complaints filed with the Consumer Financial Protection Bureau.
I never received any follow-up as promised. When I called back a few weeks later has a 0% timely response rate to CFPB complaints.
The most common issue reported against I never received any follow-up as promised. When I called back a few weeks later is "who confirmed that the refund had been issued to the original payment method ( my XXXX virtual card ). That same day" in the "after receiving a credit alert" product category.
Read our methodology — how this data is sourced, computed, and verified.