Total complaints
1
Filed since Once
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I needed to go through and enroll again immediately after. I told the representative's complaint history from CFPB public records. 1 consumers have filed complaints since Once. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Once
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I needed to go through and enroll again immediately after. I told the representative's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I went to my online portal to make my first payment and register for auto-pay on XXXX since payment is due on the XXXX of the month. I received an email on XXXX stating Your first XXXX payment will come out on XX/XX/XXXX in the amount of XXXX XXXX It will then come out on the XXXX day of the month | 1 |
| State | Complaints |
|---|---|
| You realize how insane that is | 1 |
| Issue | Complaints |
|---|---|
| I noticed that the automatic payment had not hit my bank. When I got to my online account | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I needed to go through and enroll again immediately after. I told the representative has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Once, and the most recent logged activity is Once the a, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I needed to go through and enroll again immediately after. I told the representative reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I went to my online portal to make my first payment and register for auto-pay on XXXX since payment is due on the XXXX of the month. I received an email on XXXX stating Your first XXXX payment will come out on XX/XX/XXXX in the amount of XXXX XXXX It will then come out on the XXXX day of the month", and the single most common underlying issue is "I noticed that the automatic payment had not hit my bank. When I got to my online account".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I needed to go through and enroll again immediately after. I told the representative: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I needed to go through and enroll again immediately after. I told the representative has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I needed to go through and enroll again immediately after. I told the representative has a 0% timely response rate to CFPB complaints.
The most common issue reported against I needed to go through and enroll again immediately after. I told the representative is "I noticed that the automatic payment had not hit my bank. When I got to my online account" in the "I went to my online portal to make my first payment and register for auto-pay on XXXX since payment is due on the XXXX of the month. I received an email on XXXX stating Your first XXXX payment will come out on XX/XX/XXXX in the amount of XXXX XXXX It will then come out on the XXXX day of the month" product category.
Read our methodology — how this data is sourced, computed, and verified.