I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said

What the CFPB Record Shows About I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said

I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The issue , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they said it will arrive in 2 days. I took a bus down to the post office on the second day and everyday after for 5 days. I called back as it never arrived. They apologized and told me they would resend it. Again it never arrived. XXXX weeks into this of me calling daily a supervisor finally made the commission that they can not send expedited mail to a post office. Yet", and the single most common underlying issue is "and charged it 2 times. I gave them a friend 's mom 's address and they again charged me the expedited fee and 18 days later ( in all ) I received the card. Normal free charge would have gotten to the post office in 10 days. There was no culpability on my part what-so-ever. A supervisor told me whoever took the order should have known they weren't allowed to send a post office expedited mail. This is true though it was not XXXX employee it was approx. XXXX employees as I called back over and over again and even talked to XXXX supervisors and they assured me it would be there everytime. At some point I reached XXXX nice supervisor who apologized and stated this was an easy fix and all fees would be credited back of the XXXX fees they charged apparently XXXX was credited back and {$35.00} dollars in all was deducted leaving me with only {$140.00} dollars. It was sent in as an appeal and denied everytime. What part of this are they missing? Why should I pay an expedited charge when it was a service they never had in the first place. I expected as any sane person would".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I mentioned that I was willing to talk to the supervisors supervisor and she again said tough luck we aren't crediting the money back. I stated I would take them to small claims court and she said: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.