Total complaints
1
Filed since More
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I may shop at other locations. When looking at this month's complaint history from CFPB public records. 1 consumers have filed complaints since More. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since More
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I may shop at other locations. When looking at this month's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I have not used the Direct Express Credit Card during the entire month of XXXX of XXXX. Thus | 1 |
| State | Complaints |
|---|---|
| i.e. | 1 |
| Issue | Complaints |
|---|---|
| the charge made on XX/XX/XXXX to XXXX could not have been made by me. Likewise | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I may shop at other locations. When looking at this month has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to More, and the most recent logged activity is Moreover, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I may shop at other locations. When looking at this month reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have not used the Direct Express Credit Card during the entire month of XXXX of XXXX. Thus", and the single most common underlying issue is "the charge made on XX/XX/XXXX to XXXX could not have been made by me. Likewise".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I may shop at other locations. When looking at this month: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I may shop at other locations. When looking at this month has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I may shop at other locations. When looking at this month has a 0% timely response rate to CFPB complaints.
The most common issue reported against I may shop at other locations. When looking at this month is "the charge made on XX/XX/XXXX to XXXX could not have been made by me. Likewise" in the "I have not used the Direct Express Credit Card during the entire month of XXXX of XXXX. Thus" product category.
Read our methodology — how this data is sourced, computed, and verified.