Total complaints
1
Filed since Your
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle.'s complaint history from CFPB public records. 1 consumers have filed complaints since Your. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Your
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle.'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| rewards are forfeited. The account must be open and in good standing in order to redeem rewards. While that general rule may apply to post-closure activity | 1 |
| Issue | Complaints |
|---|---|
| Capital One prevented redemption of rewards already earned through legitimate transactions made prior to closure. Capital One closed my accounts on XX/XX/year> | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Your, and the most recent logged activity is Your XX/XX, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "rewards are forfeited. The account must be open and in good standing in order to redeem rewards. While that general rule may apply to post-closure activity", and the single most common underlying issue is "Capital One prevented redemption of rewards already earned through legitimate transactions made prior to closure. Capital One closed my accounts on XX/XX/year>".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle. has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle. has a 0% timely response rate to CFPB complaints.
The most common issue reported against I made qualifying purchases while both accounts were open and in good standing. Those transactions generated rewards which would have posted with the XX/XX/XXXX cycle. is "Capital One prevented redemption of rewards already earned through legitimate transactions made prior to closure. Capital One closed my accounts on XX/XX/year>" in the "rewards are forfeited. The account must be open and in good standing in order to redeem rewards. While that general rule may apply to post-closure activity" product category.
Read our methodology — how this data is sourced, computed, and verified.