Total complaints
1
Filed since Star
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment's complaint history from CFPB public records. 1 consumers have filed complaints since Star. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Star
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received messages from MOHELA that to remain enrolled in an IDR plan | 1 |
| State | Complaints |
|---|---|
| the payment amount would automatically revert back to the lower payment prior to the XXXX recertification. | 1 |
| Issue | Complaints |
|---|---|
| I filed an IDR recertification on XX/XX/XXXX | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Star, and the most recent logged activity is Starting i, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received messages from MOHELA that to remain enrolled in an IDR plan", and the single most common underlying issue is "I filed an IDR recertification on XX/XX/XXXX".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment has a 0% timely response rate to CFPB complaints.
The most common issue reported against I learned of the Department of Education policy change extending IDR recertification deadlines to XX/XX/XXXX. This Department of Education policy also stated that for borrowers like me who had already recertified prior to XX/XX/XXXX and seen an increase in their monthly payment is "I filed an IDR recertification on XX/XX/XXXX" in the "I received messages from MOHELA that to remain enrolled in an IDR plan" product category.
Read our methodology — how this data is sourced, computed, and verified.