I immediately called the BOA customer service number and told them that this second withdrawal was not authorized. The customer service agent insisted that I had authorized this second withdrawal because her computer indicated that I had. I informed her that her computer was wrong and I did not authorize this second payment. I was eventually referred to BOA 's credit card fraud unit. This second BOA agent apologized for the unauthorized withdrawal and told me that BOA was having problems with its computer and that many customers were experiencing the same problem duplicate withdrawals from their accounts. She assured me that this problem would be remedied and that the second payment would be returned to my bank account. The second payment never was returned

What the CFPB Record Shows About I immediately called the BOA customer service number and told them that this second withdrawal was not authorized. The customer service agent insisted that I had authorized this second withdrawal because her computer indicated that I had. I informed her that her computer was wrong and I did not authorize this second payment. I was eventually referred to BOA 's credit card fraud unit. This second BOA agent apologized for the unauthorized withdrawal and told me that BOA was having problems with its computer and that many customers were experiencing the same problem duplicate withdrawals from their accounts. She assured me that this problem would be remedied and that the second payment would be returned to my bank account. The second payment never was returned

I immediately called the BOA customer service number and told them that this second withdrawal was not authorized. The customer service agent insisted that I had authorized this second withdrawal because her computer indicated that I had. I informed her that her computer was wrong and I did not authorize this second payment. I was eventually referred to BOA 's credit card fraud unit. This second BOA agent apologized for the unauthorized withdrawal and told me that BOA was having problems with its computer and that many customers were experiencing the same problem duplicate withdrawals from their accounts. She assured me that this problem would be remedied and that the second payment would be returned to my bank account. The second payment never was returned has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On o, and the most recent logged activity is On or arou, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I immediately called the BOA customer service number and told them that this second withdrawal was not authorized. The customer service agent insisted that I had authorized this second withdrawal because her computer indicated that I had. I informed her that her computer was wrong and I did not authorize this second payment. I was eventually referred to BOA 's credit card fraud unit. This second BOA agent apologized for the unauthorized withdrawal and told me that BOA was having problems with its computer and that many customers were experiencing the same problem duplicate withdrawals from their accounts. She assured me that this problem would be remedied and that the second payment would be returned to my bank account. The second payment never was returned reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received my credit card statement covering the period of XXXX - XX/XX/XXXX", and the single most common underlying issue is "I paid this amount in full by direct withdrawal from my personal bank account".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I immediately called the BOA customer service number and told them that this second withdrawal was not authorized. The customer service agent insisted that I had authorized this second withdrawal because her computer indicated that I had. I informed her that her computer was wrong and I did not authorize this second payment. I was eventually referred to BOA 's credit card fraud unit. This second BOA agent apologized for the unauthorized withdrawal and told me that BOA was having problems with its computer and that many customers were experiencing the same problem duplicate withdrawals from their accounts. She assured me that this problem would be remedied and that the second payment would be returned to my bank account. The second payment never was returned: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.