I hung up but did not feel good about the conversation or how it appeared that XXXX did not do what he promised. XXXX did not ask for the officers number or the police station that I filed the claim. I called back and spoke with an agent by the name of XXXX. I asked to speak with a manager in which she stated that there was not one on site. I asked if she was in a call center in which she replied yes. I stated that I found it hard to believe that there was not one on site. She changed her statement saying that one was not available. I explained why I needed to speak with one in which she recommended that I contact the Executive Offices. She provided me with that information and we ended our interaction. On XX/XX/XXXX

What the CFPB Record Shows About I hung up but did not feel good about the conversation or how it appeared that XXXX did not do what he promised. XXXX did not ask for the officers number or the police station that I filed the claim. I called back and spoke with an agent by the name of XXXX. I asked to speak with a manager in which she stated that there was not one on site. I asked if she was in a call center in which she replied yes. I stated that I found it hard to believe that there was not one on site. She changed her statement saying that one was not available. I explained why I needed to speak with one in which she recommended that I contact the Executive Offices. She provided me with that information and we ended our interaction. On XX/XX/XXXX

I hung up but did not feel good about the conversation or how it appeared that XXXX did not do what he promised. XXXX did not ask for the officers number or the police station that I filed the claim. I called back and spoke with an agent by the name of XXXX. I asked to speak with a manager in which she stated that there was not one on site. I asked if she was in a call center in which she replied yes. I stated that I found it hard to believe that there was not one on site. She changed her statement saying that one was not available. I explained why I needed to speak with one in which she recommended that I contact the Executive Offices. She provided me with that information and we ended our interaction. On XX/XX/XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In r, and the most recent logged activity is In regards, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I hung up but did not feel good about the conversation or how it appeared that XXXX did not do what he promised. XXXX did not ask for the officers number or the police station that I filed the claim. I called back and spoke with an agent by the name of XXXX. I asked to speak with a manager in which she stated that there was not one on site. I asked if she was in a call center in which she replied yes. I stated that I found it hard to believe that there was not one on site. She changed her statement saying that one was not available. I explained why I needed to speak with one in which she recommended that I contact the Executive Offices. She provided me with that information and we ended our interaction. On XX/XX/XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I have been less that satisfied with how this has been handled. After my initial call", and the single most common underlying issue is "I placed a call to XXXX and spoke with someone by the name of XXXX. In speaking with him he stated that the charge in the amount of {$490.00} on XX/XX/XXXX was proven to be valid and that is why the claim was declined. I informed him that we were not disputing the charge @ XXXX in XXXX on that date or for that amount as that was a valid charge. It was the other nine charges ( listed above ) that were in dispute. I explained that I was very specific with this information when filing the claim on XX/XX/XXXX. He informed me that the claim was filed wrong and the he would have to submit it for reconsideration. He asked if I had filed a police report and I informed him that I had not. Being that this had never happened to us before".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I hung up but did not feel good about the conversation or how it appeared that XXXX did not do what he promised. XXXX did not ask for the officers number or the police station that I filed the claim. I called back and spoke with an agent by the name of XXXX. I asked to speak with a manager in which she stated that there was not one on site. I asked if she was in a call center in which she replied yes. I stated that I found it hard to believe that there was not one on site. She changed her statement saying that one was not available. I explained why I needed to speak with one in which she recommended that I contact the Executive Offices. She provided me with that information and we ended our interaction. On XX/XX/XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.