I have not received a check but did receive an Escrow Activity Statement '' in the mail that indicates that a refund was issued on XXXX. I tried to call BOA again and after sitting on hold for some time

What the CFPB Record Shows About I have not received a check but did receive an Escrow Activity Statement '' in the mail that indicates that a refund was issued on XXXX. I tried to call BOA again and after sitting on hold for some time

I have not received a check but did receive an Escrow Activity Statement '' in the mail that indicates that a refund was issued on XXXX. I tried to call BOA again and after sitting on hold for some time has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I ha, and the most recent logged activity is I have cal, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I have not received a check but did receive an Escrow Activity Statement '' in the mail that indicates that a refund was issued on XXXX. I tried to call BOA again and after sitting on hold for some time reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "get disconnected while they try to transfer me to the correct person", and the single most common underlying issue is "I did reach XXXX in Georgia who informed me that a check would be mailed by XXXX. On XXXX I spoke to XXXX and XXXX both who couldn't help me and then was disconnected due to the office closing. XXXX I called and spoke to XXXX and got disconnected. XXXX after calling and sitting on hold three separate times was disconnected".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I have not received a check but did receive an Escrow Activity Statement '' in the mail that indicates that a refund was issued on XXXX. I tried to call BOA again and after sitting on hold for some time: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.