I had asked XXXX to buy back the vehicle which they denied immediately within 24 hours. XXXX Customer Care was also limited in what they could provide me ; I had requested that they provide me with a letter stating the car was not to be given back to me until this software issue was fixed. My case manager was unable to do so and confirmed this is not something they can do with his direct supervisor.

What the CFPB Record Shows About I had asked XXXX to buy back the vehicle which they denied immediately within 24 hours. XXXX Customer Care was also limited in what they could provide me ; I had requested that they provide me with a letter stating the car was not to be given back to me until this software issue was fixed. My case manager was unable to do so and confirmed this is not something they can do with his direct supervisor.

I had asked XXXX to buy back the vehicle which they denied immediately within 24 hours. XXXX Customer Care was also limited in what they could provide me ; I had requested that they provide me with a letter stating the car was not to be given back to me until this software issue was fixed. My case manager was unable to do so and confirmed this is not something they can do with his direct supervisor. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The decisi, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I had asked XXXX to buy back the vehicle which they denied immediately within 24 hours. XXXX Customer Care was also limited in what they could provide me ; I had requested that they provide me with a letter stating the car was not to be given back to me until this software issue was fixed. My case manager was unable to do so and confirmed this is not something they can do with his direct supervisor. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but became necessary due to severe and persistent safety-related defects with the vehicle. Since acquiring the vehicle", and the single most common underlying issue is "including a recent instance on XX/XX/XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I had asked XXXX to buy back the vehicle which they denied immediately within 24 hours. XXXX Customer Care was also limited in what they could provide me ; I had requested that they provide me with a letter stating the car was not to be given back to me until this software issue was fixed. My case manager was unable to do so and confirmed this is not something they can do with his direct supervisor.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.