Total complaints
1
Filed since Appr
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX )'s complaint history from CFPB public records. 1 consumers have filed complaints since Appr. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Appr
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX )'s 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I was contacted via letter and phone by Citibank informing me of a balance due on my account. This was not the account number for any of the replacement cards sent me from the prior fraudulent charges. I called the Citibank representatives numerous times over several months and eventually the charges were reversed. It was my understanding this situation was resolved. However | 1 |
| State | Complaints |
|---|---|
| they said Citibank sent negative credit rating for severely delinquent payment on the fraudulent charges and fees in my name. The collections company helped with getting the charges reversed by Citibank as they were known to be fraudulent. However | 1 |
| Issue | Complaints |
|---|---|
| numerous phone calls were made informing them of the prior fraud issues and these were likely more fraudulent charges. Despite these phone conversations I began to get repetitive phone calls | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ) has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Appr, and the most recent logged activity is Approximat, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ) reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I was contacted via letter and phone by Citibank informing me of a balance due on my account. This was not the account number for any of the replacement cards sent me from the prior fraudulent charges. I called the Citibank representatives numerous times over several months and eventually the charges were reversed. It was my understanding this situation was resolved. However", and the single most common underlying issue is "numerous phone calls were made informing them of the prior fraud issues and these were likely more fraudulent charges. Despite these phone conversations I began to get repetitive phone calls".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ): cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ) has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ) has a 0% timely response rate to CFPB complaints.
The most common issue reported against I found my credit rating dropped from approximately XXXX to XXXX. When calling the credit bureau ( XXXX ) is "numerous phone calls were made informing them of the prior fraud issues and these were likely more fraudulent charges. Despite these phone conversations I began to get repetitive phone calls" in the "I was contacted via letter and phone by Citibank informing me of a balance due on my account. This was not the account number for any of the replacement cards sent me from the prior fraudulent charges. I called the Citibank representatives numerous times over several months and eventually the charges were reversed. It was my understanding this situation was resolved. However" product category.
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