Total complaints
1
Filed since Sinc
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I followed up in an email to Mr. XXXX and to date's complaint history from CFPB public records. 1 consumers have filed complaints since Sinc. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Sinc
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I followed up in an email to Mr. XXXX and to date's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| when I discovered the unauthorized transactions | 1 |
| State | Complaints |
|---|---|
| I have yet to receive a response. I thank the CFPB for looking into this very important matter.,,SUN WEST MORTGAGE COMPANY | 1 |
| Issue | Complaints |
|---|---|
| I have been seeking answers from both SWMC and the insurance broker | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I followed up in an email to Mr. XXXX and to date has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Sinc, and the most recent logged activity is Since XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I followed up in an email to Mr. XXXX and to date reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I discovered the unauthorized transactions", and the single most common underlying issue is "I have been seeking answers from both SWMC and the insurance broker".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I followed up in an email to Mr. XXXX and to date: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I followed up in an email to Mr. XXXX and to date has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I followed up in an email to Mr. XXXX and to date has a 0% timely response rate to CFPB complaints.
The most common issue reported against I followed up in an email to Mr. XXXX and to date is "I have been seeking answers from both SWMC and the insurance broker" in the "when I discovered the unauthorized transactions" product category.
Read our methodology — how this data is sourced, computed, and verified.