I explained I get paid once a month and that all my obligations must be addressed during this time frame of the XXXX. No one appeared to have any concern or provided any customer service beyond what the textbook stated. I then went to the branch located in Downtown XXXX XXXX at the BOFA building where I had the worst encounter with who I believe was the branch manager. Without even looking at my account stated that he could not lift the hold that was placed on my check. He stated he had never seen a hold on a XXXX check and advised me to contact my employer and have them cancel the check because BOFA was already verifying '' my funds. He did not bother to sit down and speak to me and when I referenced the deposit agreement of the {$200.00} he stated the bank may '' release

What the CFPB Record Shows About I explained I get paid once a month and that all my obligations must be addressed during this time frame of the XXXX. No one appeared to have any concern or provided any customer service beyond what the textbook stated. I then went to the branch located in Downtown XXXX XXXX at the BOFA building where I had the worst encounter with who I believe was the branch manager. Without even looking at my account stated that he could not lift the hold that was placed on my check. He stated he had never seen a hold on a XXXX check and advised me to contact my employer and have them cancel the check because BOFA was already verifying '' my funds. He did not bother to sit down and speak to me and when I referenced the deposit agreement of the {$200.00} he stated the bank may '' release

I explained I get paid once a month and that all my obligations must be addressed during this time frame of the XXXX. No one appeared to have any concern or provided any customer service beyond what the textbook stated. I then went to the branch located in Downtown XXXX XXXX at the BOFA building where I had the worst encounter with who I believe was the branch manager. Without even looking at my account stated that he could not lift the hold that was placed on my check. He stated he had never seen a hold on a XXXX check and advised me to contact my employer and have them cancel the check because BOFA was already verifying '' my funds. He did not bother to sit down and speak to me and when I referenced the deposit agreement of the {$200.00} he stated the bank may '' release has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I explained I get paid once a month and that all my obligations must be addressed during this time frame of the XXXX. No one appeared to have any concern or provided any customer service beyond what the textbook stated. I then went to the branch located in Downtown XXXX XXXX at the BOFA building where I had the worst encounter with who I believe was the branch manager. Without even looking at my account stated that he could not lift the hold that was placed on my check. He stated he had never seen a hold on a XXXX check and advised me to contact my employer and have them cancel the check because BOFA was already verifying '' my funds. He did not bother to sit down and speak to me and when I referenced the deposit agreement of the {$200.00} he stated the bank may '' release reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX Branch", and the single most common underlying issue is "the ATM screen prompted a message that no funds were released from the transaction and that the funds would be held until XX/XX/XXXX. I contacted the customer service center multiple times where representatives ( reps ) all gave me standardized responses as to why my check was begin held. No one could provide me answers".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I explained I get paid once a month and that all my obligations must be addressed during this time frame of the XXXX. No one appeared to have any concern or provided any customer service beyond what the textbook stated. I then went to the branch located in Downtown XXXX XXXX at the BOFA building where I had the worst encounter with who I believe was the branch manager. Without even looking at my account stated that he could not lift the hold that was placed on my check. He stated he had never seen a hold on a XXXX check and advised me to contact my employer and have them cancel the check because BOFA was already verifying '' my funds. He did not bother to sit down and speak to me and when I referenced the deposit agreement of the {$200.00} he stated the bank may '' release: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.