I do not understand how one person tells me I have to rebuild on a total loss and another person says I don't have to. My insurance has no advice to give me and the lawyer passed me off to you guys telling me to treat it as I would a negotiation. I have since submitted an estimate for a rebuild. When I called to check the status I was told that it has been forwarded to higher management as a request for an exception to policy to have the funds released. The estimate is for {$66000.00} dollars of which I asked for {$13000.00} to have a concrete slab poured

What the CFPB Record Shows About I do not understand how one person tells me I have to rebuild on a total loss and another person says I don't have to. My insurance has no advice to give me and the lawyer passed me off to you guys telling me to treat it as I would a negotiation. I have since submitted an estimate for a rebuild. When I called to check the status I was told that it has been forwarded to higher management as a request for an exception to policy to have the funds released. The estimate is for {$66000.00} dollars of which I asked for {$13000.00} to have a concrete slab poured

I do not understand how one person tells me I have to rebuild on a total loss and another person says I don't have to. My insurance has no advice to give me and the lawyer passed me off to you guys telling me to treat it as I would a negotiation. I have since submitted an estimate for a rebuild. When I called to check the status I was told that it has been forwarded to higher management as a request for an exception to policy to have the funds released. The estimate is for {$66000.00} dollars of which I asked for {$13000.00} to have a concrete slab poured has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Long, and the most recent logged activity is Long story, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I do not understand how one person tells me I have to rebuild on a total loss and another person says I don't have to. My insurance has no advice to give me and the lawyer passed me off to you guys telling me to treat it as I would a negotiation. I have since submitted an estimate for a rebuild. When I called to check the status I was told that it has been forwarded to higher management as a request for an exception to policy to have the funds released. The estimate is for {$66000.00} dollars of which I asked for {$13000.00} to have a concrete slab poured reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I bought this house in XXXX of XXXX. I lost my business due to the Pandemic. When I spoke with Citizens they told me the only option I have would be a COVID Forbearance. That I could come out of it at any time once I got on my feet and that if I did not notify them to take me out of the forbearance I would be automatically extended. I called the 2nd to the last business day of the XXXX month to inform them I had a job and wanted to come out of the Forbearance. I was told I was automatically extended for another 3 months and that was their policy. Try as I might", and the single most common underlying issue is "same reply. XXXX XXXX came and went and I stopped calling but once a week and told them I am no longer making a mortgage payment until they acted on my request. .6 months later I stopped calling completely. About a year later ( I can check if you need the date ) I was taking a trip for work to XXXX in XXXX XXXX leaving out on a Sunday. The day before leaving I received a registered packet from an attorney stating he represents Citizens in my foreclosurecase. I spoke with that lawyer while in XXXX and he could not believeit when I told him I have an open Defermentrequest from a year ago that I was still waiting for a response and that I had no knowledge of being in foreclosure. He told me he would make some calls".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I do not understand how one person tells me I have to rebuild on a total loss and another person says I don't have to. My insurance has no advice to give me and the lawyer passed me off to you guys telling me to treat it as I would a negotiation. I have since submitted an estimate for a rebuild. When I called to check the status I was told that it has been forwarded to higher management as a request for an exception to policy to have the funds released. The estimate is for {$66000.00} dollars of which I asked for {$13000.00} to have a concrete slab poured: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.