I did not need to pay what your site said I should pay and the extra {$300.00} turned into additional principal. You all wasted $ {$300.00} of mine I could of used during these pandemic stay at home times to take care of my family and other more pertinent needs during this crisis. I felt I had no choice out of fear/concern to pay the incorrect higher amount due to the level of callous treatment and mistrust gained from Mr.Cooper

What the CFPB Record Shows About I did not need to pay what your site said I should pay and the extra {$300.00} turned into additional principal. You all wasted $ {$300.00} of mine I could of used during these pandemic stay at home times to take care of my family and other more pertinent needs during this crisis. I felt I had no choice out of fear/concern to pay the incorrect higher amount due to the level of callous treatment and mistrust gained from Mr.Cooper

I did not need to pay what your site said I should pay and the extra {$300.00} turned into additional principal. You all wasted $ {$300.00} of mine I could of used during these pandemic stay at home times to take care of my family and other more pertinent needs during this crisis. I felt I had no choice out of fear/concern to pay the incorrect higher amount due to the level of callous treatment and mistrust gained from Mr.Cooper has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Also, and the most recent logged activity is Also, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I did not need to pay what your site said I should pay and the extra {$300.00} turned into additional principal. You all wasted $ {$300.00} of mine I could of used during these pandemic stay at home times to take care of my family and other more pertinent needs during this crisis. I felt I had no choice out of fear/concern to pay the incorrect higher amount due to the level of callous treatment and mistrust gained from Mr.Cooper reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "your website and employees have communicated incorrectly and improperly repeatedly causing miscommunication with this whole payment fiasco. For example", and the single most common underlying issue is "long hold phone times".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I did not need to pay what your site said I should pay and the extra {$300.00} turned into additional principal. You all wasted $ {$300.00} of mine I could of used during these pandemic stay at home times to take care of my family and other more pertinent needs during this crisis. I felt I had no choice out of fear/concern to pay the incorrect higher amount due to the level of callous treatment and mistrust gained from Mr.Cooper: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.