Total complaints
2
Filed since In X
2 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
2 consumer complaints filed with the CFPB
This profile shows I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically's complaint history from CFPB public records. 2 consumers have filed complaints since In X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
2
Filed since In X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically's 2 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I applied for Mortgage assistance through US Bank | 2 |
| State | Complaints |
|---|---|
| according to the loan modification my first payment is not due until XXXX XXXX. Does that mean I don't have to make a payment until then? And if I don't have to make a payment will this go as a negative on my report? Both US Bank representatives stated that I do not have to make until XXXX and that the missed payments will not be a negative on your report. Based off the information I received from US Bank I decided not to make my XXXX and XXXX payment as I was told it would not be a negative mark on my credit report and the first payment of the Loan Modification program was XX/XX/XXXX. Once XX/XX/XXXX | 2 |
| Issue | Complaints |
|---|---|
| when I applied for the Mortgage assistance | 2 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically has accumulated 2 consumer complaints in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 2 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX of, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I applied for Mortgage assistance through US Bank", and the single most common underlying issue is "when I applied for the Mortgage assistance".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically has received 2 consumer complaints filed with the Consumer Financial Protection Bureau.
I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically has a 0% timely response rate to CFPB complaints.
The most common issue reported against I decided to call US Bank. This is all still in XXXX of XXXX. I spoke with 2 representatives from US Bank. I asked them specifically is "when I applied for the Mortgage assistance" in the "I applied for Mortgage assistance through US Bank" product category.
Read our methodology — how this data is sourced, computed, and verified.