Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| selecting my bank ( which was listed as an option in the Plaid app ) | 1 |
| State | Complaints |
|---|---|
| and assured me she would forward the information on to Crypto.com 's tech team to get it resolved. She did suggest I try to use another bank that may be more compatible with the XXXX XXXX. I did not do as she suggested ( though I do have another account at another bank that I could have tried ). The next morning on XX/XX/2021 | 1 |
| Issue | Complaints |
|---|---|
| I was notified that although my login credentials are verified XXXX could not find any active accounts under my name at my bank. The fact that login credentials were verified by the XXXX XXXX proved I had an account at that bank. The XXXX XXXX also instructed me to contact my financial institution to determine if the issue was at my bank. I did contact my bank | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "selecting my bank ( which was listed as an option in the Plaid app )", and the single most common underlying issue is "I was notified that although my login credentials are verified XXXX could not find any active accounts under my name at my bank. The fact that login credentials were verified by the XXXX XXXX proved I had an account at that bank. The XXXX XXXX also instructed me to contact my financial institution to determine if the issue was at my bank. I did contact my bank".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot has a 0% timely response rate to CFPB complaints.
The most common issue reported against I conveyed all this information to a support person who requested screenshots from my phone of exactly what the XXXX XXXX message was. I sent a step-by-step series of screenshots from the XXXX XXXX that I was connected to via Crypto.com 's Fiat Wallet to show the support person. The support person thanked me for the screenshot is "I was notified that although my login credentials are verified XXXX could not find any active accounts under my name at my bank. The fact that login credentials were verified by the XXXX XXXX proved I had an account at that bank. The XXXX XXXX also instructed me to contact my financial institution to determine if the issue was at my bank. I did contact my bank" in the "selecting my bank ( which was listed as an option in the Plaid app )" product category.
Read our methodology — how this data is sourced, computed, and verified.