I contacted the XXXX company and was told that there was no available balance on that card ( despite the fact that they said they were unable to accept that card ) and that the card had been registered under an identity that did not match mine. I called the bank and asked them to release the money on the XXXX card back to me. They replied that they would only release those funds after I had completed the additional tax payment. I then told them that we had reached an impasse and that I would like to cancel my loan application and receive a refund of the money I had already sent them. They responded by stating that I would need to send them an additional payment of {$110.00} to pay a cancellation fee. I said they should take the fee out of the {$750.00} I had already paid

What the CFPB Record Shows About I contacted the XXXX company and was told that there was no available balance on that card ( despite the fact that they said they were unable to accept that card ) and that the card had been registered under an identity that did not match mine. I called the bank and asked them to release the money on the XXXX card back to me. They replied that they would only release those funds after I had completed the additional tax payment. I then told them that we had reached an impasse and that I would like to cancel my loan application and receive a refund of the money I had already sent them. They responded by stating that I would need to send them an additional payment of {$110.00} to pay a cancellation fee. I said they should take the fee out of the {$750.00} I had already paid

I contacted the XXXX company and was told that there was no available balance on that card ( despite the fact that they said they were unable to accept that card ) and that the card had been registered under an identity that did not match mine. I called the bank and asked them to release the money on the XXXX card back to me. They replied that they would only release those funds after I had completed the additional tax payment. I then told them that we had reached an impasse and that I would like to cancel my loan application and receive a refund of the money I had already sent them. They responded by stating that I would need to send them an additional payment of {$110.00} to pay a cancellation fee. I said they should take the fee out of the {$750.00} I had already paid has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Foll, and the most recent logged activity is Following , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I contacted the XXXX company and was told that there was no available balance on that card ( despite the fact that they said they were unable to accept that card ) and that the card had been registered under an identity that did not match mine. I called the bank and asked them to release the money on the XXXX card back to me. They replied that they would only release those funds after I had completed the additional tax payment. I then told them that we had reached an impasse and that I would like to cancel my loan application and receive a refund of the money I had already sent them. They responded by stating that I would need to send them an additional payment of {$110.00} to pay a cancellation fee. I said they should take the fee out of the {$750.00} I had already paid reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "with the help of a friend", and the single most common underlying issue is "XXXX XXXX".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I contacted the XXXX company and was told that there was no available balance on that card ( despite the fact that they said they were unable to accept that card ) and that the card had been registered under an identity that did not match mine. I called the bank and asked them to release the money on the XXXX card back to me. They replied that they would only release those funds after I had completed the additional tax payment. I then told them that we had reached an impasse and that I would like to cancel my loan application and receive a refund of the money I had already sent them. They responded by stating that I would need to send them an additional payment of {$110.00} to pay a cancellation fee. I said they should take the fee out of the {$750.00} I had already paid: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.