Total complaints
1
Filed since On X
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call's complaint history from CFPB public records. 1 consumers have filed complaints since On X. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since On X
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I submitted a written complaint to Bank of America about the deceptive and potentially fraudulent customer service received from BofA Representative 2 | 1 |
| State | Complaints |
|---|---|
| it took almost 15 minutes for staff to allow me to cancel the card and insinuated that my XXXX XXXXXXXX XXXX would become invalid if I cancelled. I am a lifelong member of XXXX XXXXXXXX and I know this to be false. | 1 |
| Issue | Complaints |
|---|---|
| and 4 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I submitted a written complaint to Bank of America about the deceptive and potentially fraudulent customer service received from BofA Representative 2", and the single most common underlying issue is "and 4".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call has a 0% timely response rate to CFPB complaints.
The most common issue reported against I cancelled the BofA XXXX XXXXXXXX Card. On the cancellation call is "and 4" in the "I submitted a written complaint to Bank of America about the deceptive and potentially fraudulent customer service received from BofA Representative 2" product category.
Read our methodology — how this data is sourced, computed, and verified.