I can submit a copy of my orders with this complaint.,,AMERICAN EXPRESS COMPANY,AP,XXXXX,Servicemember,Consent provided,Web,2023-05-11,Closed with non-monetary relief,Yes,N/A,6967028

What the CFPB Record Shows About I can submit a copy of my orders with this complaint.,,AMERICAN EXPRESS COMPANY,AP,XXXXX,Servicemember,Consent provided,Web,2023-05-11,Closed with non-monetary relief,Yes,N/A,6967028

I can submit a copy of my orders with this complaint.,,AMERICAN EXPRESS COMPANY,AP,XXXXX,Servicemember,Consent provided,Web,2023-05-11,Closed with non-monetary relief,Yes,N/A,6967028 has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to In X, and the most recent logged activity is In XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I can submit a copy of my orders with this complaint.,,AMERICAN EXPRESS COMPANY,AP,XXXXX,Servicemember,Consent provided,Web,2023-05-11,Closed with non-monetary relief,Yes,N/A,6967028 reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I decided to look through my American Express statements after returning home from XXXX and discovered that I was still being charged the original interest rate which was above the cap of 6 % that SCRA is supposed to provide. I called into AMEX on XXXX and the representative I talked to confirmed my account had SCRA benefits applied and opened a case to find out why the interest rate was still being charged and to request all interest charges to be credited back to my account that were incorrectly billed. We were told the investigation would take up to 60 days. We followed up at the end of XXXX to find out that there had not been any activity on our case at all. The representative stated they would escalate the case. My wife and I followed up again several times in XXXX to finally be told that our case had been denied. I called back after coming home from a detachment in XXXX and they stated that I was not enrolled in SCRA and they would have to open a new case to re-apply SCRA Relief onto my account and we would receive a follow-up call in 14 business days. My wife called in tonight XXXX ( we live in XXXX )", and the single most common underlying issue is "we always have to call in and incur international calling charges because we are stationed in XXXX ) XXXX The representative stated that the case was closed because they could not find and record of me in the government system they used to verify service members. I called back after my wife got off the phone to see if they ran my SSN or my wife 's and the representative stated that he thought my wife 's".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I can submit a copy of my orders with this complaint.,,AMERICAN EXPRESS COMPANY,AP,XXXXX,Servicemember,Consent provided,Web,2023-05-11,Closed with non-monetary relief,Yes,N/A,6967028: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.