I can not wait on hold for 1 or more hours to talk to them about an issue that they will NOT be compassionate about in any way. I read report after report of hurricane victims complaining on their website that they would not work with them. Most companies gave a 3 month waiver for making any kind of mortgage payments for homes that were totally destroyed under a mortgage loan. Ditech gave a 3 month waiver BUT in the fourth month they charged 4 months worth of payments plus a late fee. This is the kind of company that my mortgage got transferred to. They have no compassion and NO INTEGRITY in the wake of disaster.

What the CFPB Record Shows About I can not wait on hold for 1 or more hours to talk to them about an issue that they will NOT be compassionate about in any way. I read report after report of hurricane victims complaining on their website that they would not work with them. Most companies gave a 3 month waiver for making any kind of mortgage payments for homes that were totally destroyed under a mortgage loan. Ditech gave a 3 month waiver BUT in the fourth month they charged 4 months worth of payments plus a late fee. This is the kind of company that my mortgage got transferred to. They have no compassion and NO INTEGRITY in the wake of disaster.

I can not wait on hold for 1 or more hours to talk to them about an issue that they will NOT be compassionate about in any way. I read report after report of hurricane victims complaining on their website that they would not work with them. Most companies gave a 3 month waiver for making any kind of mortgage payments for homes that were totally destroyed under a mortgage loan. Ditech gave a 3 month waiver BUT in the fourth month they charged 4 months worth of payments plus a late fee. This is the kind of company that my mortgage got transferred to. They have no compassion and NO INTEGRITY in the wake of disaster. has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to XX/X, and the most recent logged activity is XX/XX/XXXX, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I can not wait on hold for 1 or more hours to talk to them about an issue that they will NOT be compassionate about in any way. I read report after report of hurricane victims complaining on their website that they would not work with them. Most companies gave a 3 month waiver for making any kind of mortgage payments for homes that were totally destroyed under a mortgage loan. Ditech gave a 3 month waiver BUT in the fourth month they charged 4 months worth of payments plus a late fee. This is the kind of company that my mortgage got transferred to. They have no compassion and NO INTEGRITY in the wake of disaster. reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "but alas", and the single most common underlying issue is "and nowhere was it ever publicized that my appraisal had to be 90 days or newer".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I can not wait on hold for 1 or more hours to talk to them about an issue that they will NOT be compassionate about in any way. I read report after report of hurricane victims complaining on their website that they would not work with them. Most companies gave a 3 month waiver for making any kind of mortgage payments for homes that were totally destroyed under a mortgage loan. Ditech gave a 3 month waiver BUT in the fourth month they charged 4 months worth of payments plus a late fee. This is the kind of company that my mortgage got transferred to. They have no compassion and NO INTEGRITY in the wake of disaster.: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.