I called and could not reach the person assigned to my case. I spoke with another person who took all the details again. She asked me specifically for the phone number of the person who said they were the WF rep who contacted me and I provided it. I was told it would take a few more week at which point I got very upset as we are talking XXXX months before Christmas and a lot of money including all our savings. She told me she would give me weekly updates. Again - no one ever got back to me. I got a letter in the mail saying the case was closed. I called again and was told that I had never provided the phone number so the case would now have to be re-opened. I argued that I had provided the number and that this was getting a bit ridiculous. They say all the calls are recorded?? They could have pulled the tape. In the meantime

What the CFPB Record Shows About I called and could not reach the person assigned to my case. I spoke with another person who took all the details again. She asked me specifically for the phone number of the person who said they were the WF rep who contacted me and I provided it. I was told it would take a few more week at which point I got very upset as we are talking XXXX months before Christmas and a lot of money including all our savings. She told me she would give me weekly updates. Again - no one ever got back to me. I got a letter in the mail saying the case was closed. I called again and was told that I had never provided the phone number so the case would now have to be re-opened. I argued that I had provided the number and that this was getting a bit ridiculous. They say all the calls are recorded?? They could have pulled the tape. In the meantime

I called and could not reach the person assigned to my case. I spoke with another person who took all the details again. She asked me specifically for the phone number of the person who said they were the WF rep who contacted me and I provided it. I was told it would take a few more week at which point I got very upset as we are talking XXXX months before Christmas and a lot of money including all our savings. She told me she would give me weekly updates. Again - no one ever got back to me. I got a letter in the mail saying the case was closed. I called again and was told that I had never provided the phone number so the case would now have to be re-opened. I argued that I had provided the number and that this was getting a bit ridiculous. They say all the calls are recorded?? They could have pulled the tape. In the meantime has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/y, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I called and could not reach the person assigned to my case. I spoke with another person who took all the details again. She asked me specifically for the phone number of the person who said they were the WF rep who contacted me and I provided it. I was told it would take a few more week at which point I got very upset as we are talking XXXX months before Christmas and a lot of money including all our savings. She told me she would give me weekly updates. Again - no one ever got back to me. I got a letter in the mail saying the case was closed. I called again and was told that I had never provided the phone number so the case would now have to be re-opened. I argued that I had provided the number and that this was getting a bit ridiculous. They say all the calls are recorded?? They could have pulled the tape. In the meantime reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they were going to set up a parallel account AT WELLS FARGO that would link to my account. We would move the money into the parallel account and then close the initial accounts. I was instructed to move all the money into XXXX account", and the single most common underlying issue is "and I realized immediately what had happened. Part XXXX The mistreatment".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I called and could not reach the person assigned to my case. I spoke with another person who took all the details again. She asked me specifically for the phone number of the person who said they were the WF rep who contacted me and I provided it. I was told it would take a few more week at which point I got very upset as we are talking XXXX months before Christmas and a lot of money including all our savings. She told me she would give me weekly updates. Again - no one ever got back to me. I got a letter in the mail saying the case was closed. I called again and was told that I had never provided the phone number so the case would now have to be re-opened. I argued that I had provided the number and that this was getting a bit ridiculous. They say all the calls are recorded?? They could have pulled the tape. In the meantime: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.