Total complaints
1
Filed since A fu
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification's complaint history from CFPB public records. 1 consumers have filed complaints since A fu. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since A fu
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I received an email notice of a payment due on my Capital One card | 1 |
| State | Complaints |
|---|---|
| and let the representative know that I had received no notification of the transaction to either my phone or email on the date of the transaction or at any time after until receipt of the card statement weeks later. The fraud investigation was launched. I received a letter dated XX/XX/2020 from Capital One informing me that the fraud investigation is now resolved | 1 |
| Issue | Complaints |
|---|---|
| I immediately contacted Capital One to report the {$10000.00} charge as fraudulent. The payment due email and my call to Capital One were both on XX/XX/2020 | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A fu, and the most recent logged activity is A full 6 w, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I received an email notice of a payment due on my Capital One card", and the single most common underlying issue is "I immediately contacted Capital One to report the {$10000.00} charge as fraudulent. The payment due email and my call to Capital One were both on XX/XX/2020".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification has a 0% timely response rate to CFPB complaints.
The most common issue reported against I believed the card was still in my possession however I was not even asked about my card. I was asked if I received a fraud notification is "I immediately contacted Capital One to report the {$10000.00} charge as fraudulent. The payment due email and my call to Capital One were both on XX/XX/2020" in the "I received an email notice of a payment due on my Capital One card" product category.
Read our methodology — how this data is sourced, computed, and verified.