I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly

What the CFPB Record Shows About I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly

I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/2, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "when I was on another phone call. I asked that executive XXXX to call me back at a later time to which that XXXX responded she can not call me again. This is the real XXXXXXXX XXXX standards of Citi Bank. To this date I could not and did not get an explanation as to why I received that fraudulent phone call", and the single most common underlying issue is "my checking account was opened in the XXXX XXXX branch approximately 4-6 months ago".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I believe this to be nothing but a clear attempt by XXXX XXXX and her manager XXXX to harass me in a way of retaliation. I had to verify if this back office drama is actually real or just a drama. On XX/XX/2022 I called Citi Bank 's executive office numerous times but their intake team refused to let me speak to an analyst. I was far away from XXXX XXXX. So I visited another nearby CitiBank branch to confirm the validity of this back office drama. The branch is located at XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The female teller said the manager is not present because the manager is managing another branch. The teller said only a female banker is present. However I was told that the banker would not be able to talk to me because she is due for her lunch. I told her I would not take more than 5 minutes but her response was negative. She said the banker has to go for lunch at the exact stated time because that's the bank 's policy. I called the XXXX XXXX branch but the branch manager XXXX did not take my call. I don't know who is playing what game here but I know for a fact that I can not trust your bank any more. So on XX/XX/2022 I finally called your regular customer service line and asked the operator to close my checking account. Not so surprisingly: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.