Total complaints
1
Filed since Next
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I believe that both managers's complaint history from CFPB public records. 1 consumers have filed complaints since Next. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Next
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I believe that both managers's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| which I also refused to sign | 1 |
| State | Complaints |
|---|---|
| Mr. XXXX and Mr. XXXX of PenFed credit wanted me to fail with my XXXX XXXX loans by creating the situation in which my XXXX XXXX would get angry at me for not refinancing my XXXX XXXX loan and put my XXXX into the XXXX storage. In this situation | 1 |
| Issue | Complaints |
|---|---|
| because the XXXX industry in crisis now. Besides | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I believe that both managers has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Next, and the most recent logged activity is Next day M, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I believe that both managers reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "which I also refused to sign", and the single most common underlying issue is "because the XXXX industry in crisis now. Besides".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I believe that both managers: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I believe that both managers has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I believe that both managers has a 0% timely response rate to CFPB complaints.
The most common issue reported against I believe that both managers is "because the XXXX industry in crisis now. Besides" in the "which I also refused to sign" product category.
Read our methodology — how this data is sourced, computed, and verified.