Total complaints
1
Filed since At t
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I began making my new permanent's complaint history from CFPB public records. 1 consumers have filed complaints since At t. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since At t
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I began making my new permanent's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| I figured all was well. Not even close. First | 1 |
| State | Complaints |
|---|---|
| modified payments to CHL over the phone each month | 1 |
| Issue | Complaints |
|---|---|
| all of my paperwork had XXXX letterheads on it and was supposed to go back to them. Since XXXX had already sold my mortgage to CHL and purged their computers of my existence | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I began making my new permanent has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to At t, and the most recent logged activity is At this po, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I began making my new permanent reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "I figured all was well. Not even close. First", and the single most common underlying issue is "all of my paperwork had XXXX letterheads on it and was supposed to go back to them. Since XXXX had already sold my mortgage to CHL and purged their computers of my existence".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I began making my new permanent: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I began making my new permanent has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I began making my new permanent has a 0% timely response rate to CFPB complaints.
The most common issue reported against I began making my new permanent is "all of my paperwork had XXXX letterheads on it and was supposed to go back to them. Since XXXX had already sold my mortgage to CHL and purged their computers of my existence" in the "I figured all was well. Not even close. First" product category.
Read our methodology — how this data is sourced, computed, and verified.