I am receiving almost daily calls stating that I am in arrears - may I ask where that stands? '' to which I received a reply It looks like there was a payment missing from the modification documents and that may be why your account still showing past due. Your new balance has changed to {$100000.00} and the new total monthly payment will be {$1500.00}. That is all that has changed. I apologize for the calls. I can submit a complaint that will hopefully stall those until we get the modification completed. '' XX/XX/XXXX I receive yet another email from Shellpoint Congratulations weve approved your loan modification! Please send us your signed and notarized agreement documents right away

What the CFPB Record Shows About I am receiving almost daily calls stating that I am in arrears - may I ask where that stands? '' to which I received a reply It looks like there was a payment missing from the modification documents and that may be why your account still showing past due. Your new balance has changed to {$100000.00} and the new total monthly payment will be {$1500.00}. That is all that has changed. I apologize for the calls. I can submit a complaint that will hopefully stall those until we get the modification completed. '' XX/XX/XXXX I receive yet another email from Shellpoint Congratulations weve approved your loan modification! Please send us your signed and notarized agreement documents right away

I am receiving almost daily calls stating that I am in arrears - may I ask where that stands? '' to which I received a reply It looks like there was a payment missing from the modification documents and that may be why your account still showing past due. Your new balance has changed to {$100000.00} and the new total monthly payment will be {$1500.00}. That is all that has changed. I apologize for the calls. I can submit a complaint that will hopefully stall those until we get the modification completed. '' XX/XX/XXXX I receive yet another email from Shellpoint Congratulations weve approved your loan modification! Please send us your signed and notarized agreement documents right away has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I am receiving almost daily calls stating that I am in arrears - may I ask where that stands? '' to which I received a reply It looks like there was a payment missing from the modification documents and that may be why your account still showing past due. Your new balance has changed to {$100000.00} and the new total monthly payment will be {$1500.00}. That is all that has changed. I apologize for the calls. I can submit a complaint that will hopefully stall those until we get the modification completed. '' XX/XX/XXXX I receive yet another email from Shellpoint Congratulations weve approved your loan modification! Please send us your signed and notarized agreement documents right away reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "however did make another payment on XX/XX/XXXX in the amount of {$1500.00} verified by email on XX/XX/XXXX. Also on XX/XX/XXXX I received an email after inquiring why my Mortgage was still showing as delinquent - the single point of contact for my modification stated I am going to do some research to verify why your loan is still delinquent after the modification. I will follow up as soon as I have an update. '' On XX/XX/XXXX I sent an email to Shellpoint Single point of contact asking how the XX/XX/XXXX payment could be delinquent ( as shown in the online portal ) - the response was I am still waiting on an update", and the single most common underlying issue is "hopefully tomorrow".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I am receiving almost daily calls stating that I am in arrears - may I ask where that stands? '' to which I received a reply It looks like there was a payment missing from the modification documents and that may be why your account still showing past due. Your new balance has changed to {$100000.00} and the new total monthly payment will be {$1500.00}. That is all that has changed. I apologize for the calls. I can submit a complaint that will hopefully stall those until we get the modification completed. '' XX/XX/XXXX I receive yet another email from Shellpoint Congratulations weve approved your loan modification! Please send us your signed and notarized agreement documents right away: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.