I am on hold with BoAs customer service waiting for someone from their fraud department to take my call. Since it has been over seven months

What the CFPB Record Shows About I am on hold with BoAs customer service waiting for someone from their fraud department to take my call. Since it has been over seven months

I am on hold with BoAs customer service waiting for someone from their fraud department to take my call. Since it has been over seven months has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to On X, and the most recent logged activity is On XX/XX/X, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I am on hold with BoAs customer service waiting for someone from their fraud department to take my call. Since it has been over seven months reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "my credit card issued by Bank of America ( BoA )", and the single most common underlying issue is "I have contacted Bank of America on three separate occasions to resolve this issue. Every time I was made to wait for over 30 minutes on hold and before being redirected to a different department. Finally".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I am on hold with BoAs customer service waiting for someone from their fraud department to take my call. Since it has been over seven months: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.