I am on hold this entire time. When he comes back to the line he tell me the bank will not verify the payment because there lines are recorded and said I will need to send a bank statement to authenticate the bank. The call was dropped because my phone battery died. When I called back to see what I needed to do to get the issue resolved the rep said there was nothing I could do since the bank will not speak with them. I told him that they can stop recording the call so we can resolve this we went around in circles he was very unprofessional

What the CFPB Record Shows About I am on hold this entire time. When he comes back to the line he tell me the bank will not verify the payment because there lines are recorded and said I will need to send a bank statement to authenticate the bank. The call was dropped because my phone battery died. When I called back to see what I needed to do to get the issue resolved the rep said there was nothing I could do since the bank will not speak with them. I told him that they can stop recording the call so we can resolve this we went around in circles he was very unprofessional

I am on hold this entire time. When he comes back to the line he tell me the bank will not verify the payment because there lines are recorded and said I will need to send a bank statement to authenticate the bank. The call was dropped because my phone battery died. When I called back to see what I needed to do to get the issue resolved the rep said there was nothing I could do since the bank will not speak with them. I told him that they can stop recording the call so we can resolve this we went around in circles he was very unprofessional has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 0 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to My h, and the most recent logged activity is My husband, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I am on hold this entire time. When he comes back to the line he tell me the bank will not verify the payment because there lines are recorded and said I will need to send a bank statement to authenticate the bank. The call was dropped because my phone battery died. When I called back to see what I needed to do to get the issue resolved the rep said there was nothing I could do since the bank will not speak with them. I told him that they can stop recording the call so we can resolve this we went around in circles he was very unprofessional reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "the payment that needed approval from my husband and the bank before they would remove the fraud/freeze from my card. I called them back upset at the unethical business practices", and the single most common underlying issue is "and stress they have caused-HOW DARE THEY WITHDRAW MONEY FROM A BANK ACCOUNT THEY TOLD ME THE NEEDED APPROVAL AND AUTHENTICATION FROM BUT KEEP THE FRAUD ALERT AND HOLD ON MY CARD. I figured since they already took the funds they ether needed to reverse the transaction or remove the alerts on my account. The man I spoke with during this call said the payment was a pending payment and is on hold as well. I told him that I know the difference between and pending and posted transaction and the payment WAS NOT PENDING but the transaction has successful posted and the funds have been withdrawn from the bank. He insisted I conference call with my husband and the bank. I told him no to reverse the transaction if they feel that it is a fraudulent payment and I will make the payment to them with a difference method. He said they can not reverse the transaction because it is automated and they have no control over auto payments that I will need to do a stop payment on the bank side or dispute the charge with the bank!!!! I asked for a supervisor he placed me on hold so long that I hung up and called back I went around in circles with the next couple of representatives. My husband said he would call in on his down time to authorize the payment with the bank".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I am on hold this entire time. When he comes back to the line he tell me the bank will not verify the payment because there lines are recorded and said I will need to send a bank statement to authenticate the bank. The call was dropped because my phone battery died. When I called back to see what I needed to do to get the issue resolved the rep said there was nothing I could do since the bank will not speak with them. I told him that they can stop recording the call so we can resolve this we went around in circles he was very unprofessional: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.