I am not trusting this mortgage company. NewRez has decreased and increased and now increased my mortgage statement again. There ' s NEVER any communication. There's NEVER an apology. There's NEVER let me see how we can fix this. I am worried that they are using unfair practices to inflate my mortgage. They are being deceptive and I am left in the dark and forced to make payments

What the CFPB Record Shows About I am not trusting this mortgage company. NewRez has decreased and increased and now increased my mortgage statement again. There ' s NEVER any communication. There's NEVER an apology. There's NEVER let me see how we can fix this. I am worried that they are using unfair practices to inflate my mortgage. They are being deceptive and I am left in the dark and forced to make payments

I am not trusting this mortgage company. NewRez has decreased and increased and now increased my mortgage statement again. There ' s NEVER any communication. There's NEVER an apology. There's NEVER let me see how we can fix this. I am worried that they are using unfair practices to inflate my mortgage. They are being deceptive and I am left in the dark and forced to make payments has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to A we, and the most recent logged activity is A week goe, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I am not trusting this mortgage company. NewRez has decreased and increased and now increased my mortgage statement again. There ' s NEVER any communication. There's NEVER an apology. There's NEVER let me see how we can fix this. I am worried that they are using unfair practices to inflate my mortgage. They are being deceptive and I am left in the dark and forced to make payments reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "because NEWREZ does not have system in place to notify customers about their errors being fixed", and the single most common underlying issue is "definitely can notify you when you don't make your payment. I call again and they tell me that the escrow analysis has been done".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I am not trusting this mortgage company. NewRez has decreased and increased and now increased my mortgage statement again. There ' s NEVER any communication. There's NEVER an apology. There's NEVER let me see how we can fix this. I am worried that they are using unfair practices to inflate my mortgage. They are being deceptive and I am left in the dark and forced to make payments: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.