Total complaints
1
Filed since I am
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since I am. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since I am
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| however | 1 |
| State | Complaints |
|---|---|
| a PennyMac Loan Specialist tells me through the message center that this is a benefit to me and to please rest assured your information is secure and safe. '' Is it legal for PennyMac to continue to obtain access to my bank account even after I have requested it be deleted?,,PENNYMAC LOAN SERVICES | 1 |
| Issue | Complaints |
|---|---|
| as well as several verbal requests over the phone. At first my requests were answered with instructions to delete the account myself | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I am, and the most recent logged activity is I am exper, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "however", and the single most common underlying issue is "as well as several verbal requests over the phone. At first my requests were answered with instructions to delete the account myself".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
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Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX has a 0% timely response rate to CFPB complaints.
The most common issue reported against I am being told they WILL NOT delete my account info even though I have requested this multiple times. XXXX is "as well as several verbal requests over the phone. At first my requests were answered with instructions to delete the account myself" in the "however" product category.
Read our methodology — how this data is sourced, computed, and verified.