2026 data Public-data reference. official source

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX

1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.

1 consumer complaints filed with the CFPB

This profile shows I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX's complaint history from CFPB public records. 1 consumers have filed complaints since The . The company has a 0% timely response rate and has provided relief in 0% of cases.

1
Total Complaints
0%
Timely Response
0%
Disputed
0%
Relief Provided
1
States Active
The
Since

Total complaints

1

Filed since The

Timely response

0%

CFPB-tracked response window

Relief rate

0%

Closed with monetary or non-monetary relief

Timely response rate 0.0%
Federal benchmark

CFPB benchmark: response within 15 calendar days of filing.

Relief rate 0.0%
Industry median

Share closed with monetary or non-monetary relief.

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX complaint mix by product

Total complaints: 1

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX complaint mix by product Horizontal strip chart. Width of each segment is proportional to that category's share of the 1 total complaints. Trend arrow shows rolling 12-month direction. Inline badge shows resolution rate (% closed with relief). XX/XX/XXXX: 1 complaints (100.0%), resolution 0.0% XX/XX/XXXX 100.0%
  • XX/XX/XXXX 1 100.0% 0% relief

How I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.

Complaints by Product

Product Complaints
XX/XX/XXXX 1

Top States

State Complaints
my XXXX family members not to stay there any longer and leave to stay with me at the XXXX as originally planned. We did not check-out '' since we were still under the 100 % penalty timeframe anyways. 1

Top Issues

Issue Complaints
they could possibly approve a refund. I call Chase XXXX again and explain the situation. The Chase XXXX rep explained to me that since the since the reservation was showing good to go '' on their system 1

Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database

What the CFPB Record Shows About I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to The , and the most recent logged activity is The next d, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XX/XX/XXXX", and the single most common underlying issue is "they could possibly approve a refund. I call Chase XXXX again and explain the situation. The Chase XXXX rep explained to me that since the since the reservation was showing good to go '' on their system".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.

Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.

Frequently Asked Questions

How many CFPB complaints does I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX have?

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.

Does I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX respond to complaints on time?

I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX has a 0% timely response rate to CFPB complaints.

What is the most common complaint about I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX?

The most common issue reported against I agree to check-in '' to XXXX at XXXX XXXX XXXX XXXX keeping my original ( correct ) accommodations across the street at XXXX XXXX XXXX XXXX I had no need/intention of staying at XXXX at XXXX XXXX XXXX which is why I originally cancelled it ). XXXX members of my party stayed at XXXX at XXXX XXXX for XXXX nights only. Since XXXX at XXXX XXXX was inferior to our other XXXX is "they could possibly approve a refund. I call Chase XXXX again and explain the situation. The Chase XXXX rep explained to me that since the since the reservation was showing good to go '' on their system" in the "XX/XX/XXXX" product category.

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