I again went to the XXXX XXXX webpage and requested an extension of my forbearance period. I requested an extension on XX/XX/XXXX and again on XX/XX/XXXX. Attached are copies of the email responses I received after both requests. I never received further communication regarding these requests and my loan solutions center account was never updated with information that I XXXX need to complete in order for my request to be processed. I assumed like the prior request in XXXX when I did not receive further follow up from DMI

What the CFPB Record Shows About I again went to the XXXX XXXX webpage and requested an extension of my forbearance period. I requested an extension on XX/XX/XXXX and again on XX/XX/XXXX. Attached are copies of the email responses I received after both requests. I never received further communication regarding these requests and my loan solutions center account was never updated with information that I XXXX need to complete in order for my request to be processed. I assumed like the prior request in XXXX when I did not receive further follow up from DMI

I again went to the XXXX XXXX webpage and requested an extension of my forbearance period. I requested an extension on XX/XX/XXXX and again on XX/XX/XXXX. Attached are copies of the email responses I received after both requests. I never received further communication regarding these requests and my loan solutions center account was never updated with information that I XXXX need to complete in order for my request to be processed. I assumed like the prior request in XXXX when I did not receive further follow up from DMI has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I or, and the most recent logged activity is I original, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, I again went to the XXXX XXXX webpage and requested an extension of my forbearance period. I requested an extension on XX/XX/XXXX and again on XX/XX/XXXX. Attached are copies of the email responses I received after both requests. I never received further communication regarding these requests and my loan solutions center account was never updated with information that I XXXX need to complete in order for my request to be processed. I assumed like the prior request in XXXX when I did not receive further follow up from DMI reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX", and the single most common underlying issue is "I made a full monthly payment on XX/XX/XXXX via XXXX XXXX and again on XX/XX/XXXX via XXXX XXXX. Both of these payments were applied to my account on XX/XX/XXXX for the months of XXXX and XX/XX/XXXX. I was still struggling with the effects of reduced income related to COVID so during the month of XXXX ( I believe as no correspondence was received from DMI )".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating I again went to the XXXX XXXX webpage and requested an extension of my forbearance period. I requested an extension on XX/XX/XXXX and again on XX/XX/XXXX. Attached are copies of the email responses I received after both requests. I never received further communication regarding these requests and my loan solutions center account was never updated with information that I XXXX need to complete in order for my request to be processed. I assumed like the prior request in XXXX when I did not receive further follow up from DMI: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.