HUD

What the CFPB Record Shows About HUD

HUD has accumulated 3 consumer complaints in the CFPB public database, with filings active across 3 U.S. states. Of those submissions, 3 include a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to 5 ) , and the most recent logged activity is Included i, giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, HUD reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "in which an error by SPS on the Comps of the XXXX XXXX Subdivision versus the XXXX XXXX XXXX XXXX Subdivision. There is a {$700.00} per month to {$800.00} per month increase difference in property value. That is a 45K-100K upgrade property difference between XXXX XXXX XXXX XXXX Sub division and XXXX XXXX XXXX Sub division. SPS Hardships forms were submitted on XX/XX/2019. The Trial Modification Plan amount was XXXX. The currents payment was XXXX. That was a Payment increase of {$190.00} per Month on the Loan Modification amount. The Modification is intended to help American but the payment increased. Corrected Comps and a Right to Appeal in The XXXX XXXX Subdivision and Arkansas XXXX County City Property Card for Parcel XXXX Loan # XXXX were submitted again on XX/XX/2019. The Error is Comps on a higher price Subdivision like XXXX XXXX XXXX XXXX XXXX Subdivision versus the XXXX XXXX Subdivision in which SPS took. Also enclosed is the State of Arkansas property value of XXXX XXXX XXXX XXXX Ar XXXX in the XXXX XXXX Subdivision and Comp for the Subdivision. Consider this Right to Appeal document submitted on the XX/XX/2019. Finally income change state of Arkansas Garnishment XX/XX/2019 ( See addition forms enclosed in this Right to Appeal Document ). Also", and the single most common underlying issue is "as well as the bankruptcy Court but SPS continued to charge for Escrow ( Taxes and Insurance ) {$400.00} and now {$1100.00}. You have yet to respond in writing to our documents. This information and all documents are being forwarded to CFPB".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating HUD: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.