however he said he didnt care and that the police will be here. I waited for the police and explained to them what happened that I was just here for documents which they were not willing to help me with. They officer XXXX sated that he would have done the same thing and that he didnt feel a need to file a criminal report as no crime was present. I asked him to at least write an incident report stating chase bank called the police on a customer asking for documents. He agreed and gave me records of the incident ( which I attached the picture to this submission ).

What the CFPB Record Shows About however he said he didnt care and that the police will be here. I waited for the police and explained to them what happened that I was just here for documents which they were not willing to help me with. They officer XXXX sated that he would have done the same thing and that he didnt feel a need to file a criminal report as no crime was present. I asked him to at least write an incident report stating chase bank called the police on a customer asking for documents. He agreed and gave me records of the incident ( which I attached the picture to this submission ).

however he said he didnt care and that the police will be here. I waited for the police and explained to them what happened that I was just here for documents which they were not willing to help me with. They officer XXXX sated that he would have done the same thing and that he didnt feel a need to file a criminal report as no crime was present. I asked him to at least write an incident report stating chase bank called the police on a customer asking for documents. He agreed and gave me records of the incident ( which I attached the picture to this submission ). has accumulated 1 consumer complaint in the CFPB public database, with filings active across 0 U.S. states. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to I le, and the most recent logged activity is I left as , giving this record a multi-year window of observable consumer sentiment.

Looking at response behavior, however he said he didnt care and that the police will be here. I waited for the police and explained to them what happened that I was just here for documents which they were not willing to help me with. They officer XXXX sated that he would have done the same thing and that he didnt feel a need to file a criminal report as no crime was present. I asked him to at least write an incident report stating chase bank called the police on a customer asking for documents. He agreed and gave me records of the incident ( which I attached the picture to this submission ). reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "XXXX XXXX", and the single most common underlying issue is "the customer. I decided to go back to the branch that I applied the card for. Once I walked in I waited as I was next in line. After XXXX finished seeing his customer he came to me and briefly stated he cant help me anymore and that I should leave and soon after he grabbed the next customer and left me alone at the waiting area. I wasnt sure what to do because I really wanted and needed my documents of my application and the escalation report. I asked the tellers for help and they said they were told by XXXX the manager to not help me and there was nothing they can do. I spoke with a XXXX gentleman who was with Mortage division".

Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating however he said he didnt care and that the police will be here. I waited for the police and explained to them what happened that I was just here for documents which they were not willing to help me with. They officer XXXX sated that he would have done the same thing and that he didnt feel a need to file a criminal report as no crime was present. I asked him to at least write an incident report stating chase bank called the police on a customer asking for documents. He agreed and gave me records of the incident ( which I attached the picture to this submission ).: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.