Total complaints
1
Filed since Penn
1 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
1 consumer complaints filed with the CFPB
This profile shows how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES's complaint history from CFPB public records. 1 consumers have filed complaints since Penn. The company has a 0% timely response rate and has provided relief in 0% of cases.
Total complaints
1
Filed since Penn
Timely response
0%
CFPB-tracked response window
Relief rate
0%
Closed with monetary or non-monetary relief
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
How how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES's 1 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
| Product | Complaints |
|---|---|
| they assumed it was from my Escrow account that we never setup. This problem occurred when the mortgage was transferred to PennyMac | 1 |
| State | Complaints |
|---|---|
| LLC.,CA,91321,,Consent provided,Web,2015-07-14,Closed with explanation,Yes,No,1466781 | 1 |
| Issue | Complaints |
|---|---|
| this late fee causes issues because when their system pays my PMI | 1 |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES has accumulated 1 consumer complaint in the CFPB public database, with filings active across 1 U.S. state. Of those submissions, 1 includes a consumer narrative — the verbatim description of the reported problem that the CFPB collects alongside each filing. The earliest complaint on file dates back to Penn, and the most recent logged activity is PennyMac a, giving this record a multi-year window of observable consumer sentiment.
Looking at response behavior, how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES reports a 0% timely-response rate and has closed 0% of cases with a written explanation to the consumer. 0% of complaints were closed with monetary or non-monetary relief — an outcome signal that tracks how often consumers walked away with some form of remediation. A further 0% of responses were formally disputed by the consumer after the company replied, a useful marker of resolution quality independent of sheer volume. The most-reported product category for this record is "they assumed it was from my Escrow account that we never setup. This problem occurred when the mortgage was transferred to PennyMac", and the single most common underlying issue is "this late fee causes issues because when their system pays my PMI".
Complaint volume is heavily influenced by company size, customer base, and market footprint — larger financial institutions routinely carry more filings purely because they serve more consumers. A complaint is a consumer-reported allegation, not proven wrongdoing, and a timely or relief-flagged closure does not by itself confirm fault. Use this page as one input among many when evaluating how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES: cross-check against the CFPB Consumer Complaint Database directly, review your own contract terms, and consult a licensed professional for financial, legal, or regulatory advice. This page is informational only.
Learn more about your rights and how to interpret complaint data.
Explore additional financial data about companies, lenders, and institutions on our partner portals.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES has received 1 consumer complaints filed with the Consumer Financial Protection Bureau.
how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES has a 0% timely response rate to CFPB complaints.
The most common issue reported against how convenient. I would like PennyMac to put loan amount back to its original amount which was established when I stated this mortgage along with crediting my account for all the late charges they put on it due to their mistake. Please help!,Company believes complaint is the result of an isolated error,PENNYMAC LOAN SERVICES is "this late fee causes issues because when their system pays my PMI" in the "they assumed it was from my Escrow account that we never setup. This problem occurred when the mortgage was transferred to PennyMac" product category.
Read our methodology — how this data is sourced, computed, and verified.