CFPB · Mid-pack CFPB posture
Hope Bancorp, Inc.
102 CFPB complaints · 10 states · top issue Managing an account.
Hope Bancorp, Inc. has 102 consumer complaints in the CFPB public database. Timely response is 92.2%; 7.8% closed with relief; top product Checking or savings account. Allegations, not regulatory findings.
- Mid-pack CFPB posture
- +1300% filings 2017 to 2026
CFPB relief outcome brief
CCDB company hope-bancorp-inc
7.8% relief · 92.2% timely · 102 filings · Checking or savings account
Same-product relief peers
Nearest relief peer: Chime Financial Inc (7.9% relief)
Hope Bancorp, Inc. closes 7.8% with relief, above the 1.3% industry median among companies with ≥10 complaints. How CFPB response codes work →
How 102 complaints split on narrative text
CFPB records optionally include a consumer narrative. These two counts add to this company's total filings, volume of text present, not a finding about severity.
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hope Bancorp, Inc. complaint mix by product
- Checking or 58 57.4% – 12% relief
- Mortgage 25 24.8% – 4% relief
- Credit reporting, 7 6.9% – 0% relief
- Money transfer, 6 5.9% – 0% relief
- Credit reporting 2 2.0% – 0% relief
- Debt collection 2 2.0% – 0% relief
- Prepaid card 1 1.0% – 0% relief
How Hope Bancorp, Inc.'s 102 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 58 |
| Mortgage | 25 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Prepaid card | 1 |
| Credit card | 1 |
Concentrated filing states for Hope Bancorp, Inc.
Top states by attributed CFPB complaint volume for this company
- Leading state
- CA
- 55.9% of this company's filings
Hope Bancorp, Inc. rising annual filings
Annual filing volume from the CFPB public database
- 2026
- 14
- +1300% vs 2017
Top States
| State | Complaints |
|---|---|
| CA | 57 |
| WA | 11 |
| NY | 11 |
| TX | 6 |
| NJ | 6 |
| VA | 2 |
| IL | 2 |
| GA | 2 |
| TN | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 35 |
| Opening an account | 15 |
| Trouble during payment process | 12 |
| Struggling to pay mortgage | 8 |
| Incorrect information on your report | 6 |
| Problem with a lender or other company charging your account | 4 |
| Closing an account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Improper use of your report | 2 |
| Fraud or scam | 2 |
| Attempts to collect debt not owed | 2 |
| Trouble using the card | 1 |
| Money was not available when promised | 1 |
| Problem with customer service | 1 |
| Problem with a purchase shown on your statement | 1 |
| Wrong amount charged or received | 1 |
| Confusing or missing disclosures | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 9 | 100% |
| 2019 | 10 | 100% |
| 2020 | 10 | 100% |
| 2021 | 15 | 100% |
| 2022 | 3 | 100% |
| 2023 | 7 | 100% |
| 2024 | 9 | 100% |
| 2025 | 24 | 79.2% |
| 2026 | 14 | 78.6% |
Source: CFPB Consumer Complaint Database
What the CFPB record shows about Hope Bancorp, Inc.
Hope Bancorp, Inc.'s 102 logged complaints stay concentrated: only 10 states show a filing. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than verbatim complaint text. Records run from 2017 through 2026-06-08.
Hope Bancorp, Inc. answers 92.2% of complaints inside the CFPB's tracked window and closes 89.2% with a written explanation. 7.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hope Bancorp, Inc..
Compare beyond geography
Nationwide peers by volume & timely response
Two PlainComplaint-derived comparison paths for Hope Bancorp, Inc.: nearest filing volume and nearest CFPB timely-response rate among companies with at least 100 logged complaints. State breakdowns above stay geographic; these neighborhoods vary by metric.
Similar filing volume
Nearest companies by total CFPB complaints. This record: 102.
- Mortgage Lenders Investment Trading Corp Δ 0 complaints · 3.9% relief 102complaints
- Professional Collection Service Inc (GA) Δ 0 complaints · 1% relief 102complaints
- Texas Higher Education Coordinating Board Δ 0 complaints · 0% relief 102complaints
- Toledo Finance Corporation Δ 0 complaints · 0% relief 102complaints
Similar timely response rate
Nearest companies by CFPB 15-day timely-response %. This record: 92.2%.
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Data sourced from official public datasets for Hope Bancorp, Inc. (92.2% timely; 7.8% relief). methodology.
Retrieved and formatted by PlainComplaint · vintage June 2026 · Mid-pack CFPB posture