Hope Bancorp, Inc.
102 consumer complaints recorded in the CFPB Consumer Complaint Database, with breakdowns by product, state, and complaint year.
Data updated June 2026
CFPB benchmark: response within 15 calendar days of filing.
Share closed with monetary or non-monetary relief.
Hope Bancorp, Inc. complaint mix by product
- Checking or 58 57.4% – 12% relief
- Mortgage 25 24.8% – 4% relief
- Credit reporting, 7 6.9% – 0% relief
- Money transfer, 6 5.9% – 0% relief
- Credit reporting 2 2.0% – 0% relief
- Debt collection 2 2.0% – 0% relief
- Prepaid card 1 1.0% – 0% relief
How Hope Bancorp, Inc.'s 102 complaints split across CFPB product categories. Resolution rate badge = % closed with monetary or non-monetary relief.
Complaints by Product
| Product | Complaints |
|---|---|
| Checking or savings account | 58 |
| Mortgage | 25 |
| Credit reporting, credit repair services, or other personal consumer reports | 7 |
| Money transfer, virtual currency, or money service | 6 |
| Credit reporting or other personal consumer reports | 2 |
| Debt collection | 2 |
| Prepaid card | 1 |
| Credit card | 1 |
Top States
| State | Complaints |
|---|---|
| CA | 57 |
| WA | 11 |
| NY | 11 |
| TX | 6 |
| NJ | 6 |
| VA | 2 |
| IL | 2 |
| GA | 2 |
| TN | 1 |
| NV | 1 |
Top Issues
| Issue | Complaints |
|---|---|
| Managing an account | 35 |
| Opening an account | 15 |
| Trouble during payment process | 12 |
| Struggling to pay mortgage | 8 |
| Incorrect information on your report | 6 |
| Problem with a lender or other company charging your account | 4 |
| Closing an account | 3 |
| Applying for a mortgage or refinancing an existing mortgage | 3 |
| Problem with a credit reporting company's investigation into an existing problem | 3 |
| Improper use of your report | 2 |
| Fraud or scam | 2 |
| Attempts to collect debt not owed | 2 |
| Trouble using the card | 1 |
| Money was not available when promised | 1 |
| Problem with customer service | 1 |
| Problem with a purchase shown on your statement | 1 |
| Wrong amount charged or received | 1 |
| Confusing or missing disclosures | 1 |
| Closing on a mortgage | 1 |
Yearly Trend
| Year | Complaints | Timely |
|---|---|---|
| 2017 | 1 | 100% |
| 2018 | 9 | 100% |
| 2019 | 10 | 100% |
| 2020 | 10 | 100% |
| 2021 | 15 | 100% |
| 2022 | 3 | 100% |
| 2023 | 7 | 100% |
| 2024 | 9 | 100% |
| 2025 | 24 | 79.2% |
| 2026 | 14 | 78.6% |
Source: CFPB Consumer Complaint Database CFPB Consumer Complaint Database
What the CFPB Record Shows About Hope Bancorp, Inc.
Hope Bancorp, Inc.'s 102 logged complaints stay concentrated: only 10 states show a filing on record. Only 38.2% of filings carry a written consumer narrative, so most of this record is coded categories rather than the verbatim complaint text. Records run from 2017 through 2026-06-08.
Hope Bancorp, Inc. answers 92.2% of complaints inside the CFPB's tracked window and closes 89.2% with a written explanation. 7.8% end in monetary or non-monetary relief for the consumer. Consumers disputed just 0% of responses after the company replied. "Checking or savings account" draws the most filings, most often for "Managing an account."
A complaint is a consumer-reported allegation, not proven wrongdoing. See the disclaimer below for how volume relates to company size, and cross-check against the CFPB Consumer Complaint Database directly before drawing conclusions about Hope Bancorp, Inc..
Disclaimer: This data is from CFPB public records. PlainComplaint does not provide financial advice. A complaint does not indicate that a company has violated any law or regulation. Complaint volumes are influenced by company size, customer base, and market presence. Use this data as one of many inputs when evaluating a company.
Frequently Asked Questions
How many CFPB complaints does Hope Bancorp, Inc. have?
102, per the CFPB's public complaint count for this company (see the full breakdown above).
Does Hope Bancorp, Inc. respond to complaints on time?
92.2% of the time, measured against the CFPB's 15-calendar-day response window.
What is the most common complaint about Hope Bancorp, Inc.?
"Managing an account", filed under the "Checking or savings account" category - see the issues and products tables above for the full ranking.
Every figure on PlainComplaint is rendered directly from the CFPB Consumer Complaint Database, no number is typed in by an editor. Company figures are computed directly from the CFPB Consumer Complaint Database, no figure is typed in by an editor. See our editorial standards & corrections policy, the methodology behind these numbers, or report a data error.